Hello, my name is***** you give me the full ENR from the rear of the appliance please..Kindly be patient whilst awaiting any responses from me as I'm not constantly available.
Sorry. I canot move the appliance to access its rear. Not sure what ENR means but suppose it is a serial number. I have these numbers: WM12S494GB and
That's the one ... You have water ine the base of the machine... Take off the back of the appliance and mop it up (Making sure that you have turned off the power) .. Then turn the appliance on to a program and look for a leak.
Hello George. Without getting the door open it is impossible to get hold of the machine to pull it out of its 'nest'. Is it possible, without invalidating the extended warranty, to rely;ease the door?
Is your appliance an integrated appliance or a free standing?
It is integrated with the kitchen fitments, having a dishwasher adjacent on one side and a unit on the other with out a finger-space between.
If there is an extended warranty, then I certainly would not put them at risk ... Call the warranty company asap, as the fault code indicates that something is leaking water into the base of the appliance
Hello George. Note : I did mention the warranty under 'Already tried'. I hoped I might be able to effect a swifter solution but accept your advice and will wait for six days for the engineer.