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Ask George-Allsorts Your Own Question

George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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turning on my electrolux oven this morning the word SAFE appeared

Customer Question

turning on my electrolux oven this morning the word SAFE appeared on the display, my oven won.t turn on. have had no problems before, can you help? the only no i have is epsopm the appliance is 10 years old thanks
Submitted: 1 year ago.
Category: Appliance
Expert:  George-Allsorts replied 1 year ago.
George-Allsorts :

Hello, my name is***** you give me the PNC/Product code of the appliance please

Kindly be patient whilst awaiting any responsesfrom me as I'm not constantly available.

JACUSTOMER-tlebk3ee- :

the numbers I see

JACUSTOMER-tlebk3ee- :

are epsopmss ********* ... 41700934

George-Allsorts :

The numbers you have typed are not visable... Please type them again with a # ***** before them

JACUSTOMER-tlebk3ee- :

#944250330 #41700934

George-Allsorts :

Thank you for that.. Give me a few moments please

JACUSTOMER-tlebk3ee- :

ok

George-Allsorts :

Please try pressing the first two bottons of the control for two seconds to see if that unlocks it

JACUSTOMER-tlebk3ee- :

the word safe is still appearing,with a ding sound

George-Allsorts :

OK.. Let me see if I have further documents for your model

JACUSTOMER-tlebk3ee- :

ok

George-Allsorts :

Does the control of your oven look like this?

Full Size Image

JACUSTOMER-tlebk3ee- :

yes thats it

George-Allsorts :

Can you press the first two buttons for a few sweconds again and tell me what happens please

JACUSTOMER-tlebk3ee- :

the word safe appears with a red dot inthe middle and a ding every second ,

JACUSTOMER-tlebk3ee- :

this when the control knob is at zero

George-Allsorts :

OK, do it again please

George-Allsorts :

Turn the knob to oven and try set the clock

JACUSTOMER-tlebk3ee- :

ok,the time is displayed, but did not start at 12.00 like it says in manual, the clock appears to be counting back

George-Allsorts :

From what number?

JACUSTOMER-tlebk3ee- :

just set the clock at 11.41 it is now saying 11.35

George-Allsorts :

Then has the pyro been used?

JACUSTOMER-tlebk3ee- :

probably november. but it was not used for jan and feb up to to 6 days ago

George-Allsorts :

OK.. Turn the function knob to off.. Then turn it back to oven and try to use the oven

JACUSTOMER-tlebk3ee- :

no still the same result. safe is on still

George-Allsorts :

Can you press the bell button and tell me what you get please

JACUSTOMER-tlebk3ee- :

time still showing with red light flashing red light underneath the time,... which is still counting back

George-Allsorts :

can you press the cook button and tell me what you see

JACUSTOMER-tlebk3ee- :

three zeros with a static red and one flashing

George-Allsorts :

Now can you press the stop button and tell me what you see

JACUSTOMER-tlebk3ee- :

the numbers 731 appear but it then returns to the time this is when the function knob is still at oven

JACUSTOMER-tlebk3ee- :

ok

George-Allsorts :

Can you try take that down to 000 by pressing the stop button and the - button

JACUSTOMER-tlebk3ee- :

got it to zero but then it reverted to 7.41 with just the the red on light showing . now 7.43 (time)

George-Allsorts :

Can you now try use the oven

JACUSTOMER-tlebk3ee- :

just to go back a bit. it is now at zero with an almost continuous ding. now gone back to time 749 again,did try to use the oven but went to safe

George-Allsorts :

OK.. Sounds like you have an issue withe the programmer..

Try turning off the oven at the wall for ATLEAST 10 mins... Let me know what happens when you turn it back on

JACUSTOMER-tlebk3ee- :

ok will get back to you

George-Allsorts :

Thanks

JACUSTOMER-tlebk3ee- :

going to switch on ina couple of mins

George-Allsorts :

OK.. hopefully you will get a reset programmer

JACUSTOMER-tlebk3ee- :

1200 is now on

George-Allsorts :

Try your oven

JACUSTOMER-tlebk3ee- :

looks like we have liftoff , it is now on

George-Allsorts :

Brilliant.. Roast dinner today then?

JACUSTOMER-tlebk3ee- :

wasn,t looking to good for a time.

George-Allsorts :

Hard to deal with problems like that from a distance

George-Allsorts :

All is good now.. Have a good Sunday

JACUSTOMER-tlebk3ee- :

no it isn,t, but you did very well, enjoyed our chat. thanks

George-Allsorts :

You say 'no it isn't'.. Is there still a problem?

JACUSTOMER-tlebk3ee- :

no no, just refering to how difficult it is to fix from a distance. good luck

George-Allsorts :

Ahh.. I see... Patience gets there in the end.. Have a lovely day

George-Allsorts :

Please rate the assistance accordingly.. and if you have any more problems, feel free to rouout.

George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience: A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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