Hello, my name is***** you give me the PNC/Product code of the appliance pleaseKindly be patient whilst awaiting any responsesfrom me as I'm not constantly available.
the numbers I see
are epsopmss ********* ... 41700934
The numbers you have typed are not visable... Please type them again with a # ***** before them
Thank you for that.. Give me a few moments please
Please try pressing the first two bottons of the control for two seconds to see if that unlocks it
the word safe is still appearing,with a ding sound
OK.. Let me see if I have further documents for your model
Does the control of your oven look like this?
yes thats it
Can you press the first two buttons for a few sweconds again and tell me what happens please
the word safe appears with a red dot inthe middle and a ding every second ,
this when the control knob is at zero
OK, do it again please
Turn the knob to oven and try set the clock
ok,the time is displayed, but did not start at 12.00 like it says in manual, the clock appears to be counting back
From what number?
just set the clock at 11.41 it is now saying 11.35
Then has the pyro been used?
probably november. but it was not used for jan and feb up to to 6 days ago
OK.. Turn the function knob to off.. Then turn it back to oven and try to use the oven
no still the same result. safe is on still
Can you press the bell button and tell me what you get please
time still showing with red light flashing red light underneath the time,... which is still counting back
can you press the cook button and tell me what you see
three zeros with a static red and one flashing
Now can you press the stop button and tell me what you see
the numbers 731 appear but it then returns to the time this is when the function knob is still at oven
Can you try take that down to 000 by pressing the stop button and the - button
got it to zero but then it reverted to 7.41 with just the the red on light showing . now 7.43 (time)
Can you now try use the oven
just to go back a bit. it is now at zero with an almost continuous ding. now gone back to time 749 again,did try to use the oven but went to safe
OK.. Sounds like you have an issue withe the programmer..Try turning off the oven at the wall for ATLEAST 10 mins... Let me know what happens when you turn it back on
ok will get back to you
going to switch on ina couple of mins
OK.. hopefully you will get a reset programmer
1200 is now on
Try your oven
looks like we have liftoff , it is now on
Brilliant.. Roast dinner today then?
wasn,t looking to good for a time.
Hard to deal with problems like that from a distance
All is good now.. Have a good Sunday
no it isn,t, but you did very well, enjoyed our chat. thanks
You say 'no it isn't'.. Is there still a problem?
no no, just refering to how difficult it is to fix from a distance. good luck
Ahh.. I see... Patience gets there in the end.. Have a lovely day
Please rate the assistance accordingly.. and if you have any more problems, feel free to rouout.