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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 999
Experience:  Worked on appliances for more than 15 years
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, have a siemens IQ500 washer dryer. Has served us well 2 yrs. In past 30mi

Resolved Question:

hi, have a siemens IQ500 washer dryer. Has served us well for past 2 yrs.
In past 30min fished washing but door won't open
Submitted: 2 years ago.
Category: Appliance
Expert:  KevinWhiteJA replied 2 years ago.
KevinWhiteJA :

Hi, welcome to Just answer

KevinWhiteJA :

please tell me its complete model number

KevinWhiteJA :

and for how long was it left unplugged ?

Customer:

that is the only number i can see IQ500. Its at least been off since the start of this conversation so app 15min

Customer:

I must admit though that it is hard wired into the switch. so we just turn the switch off on the wall

Customer:

I can't unplug it completely

KevinWhiteJA :

OK, Thanks for that

KevinWhiteJA :

press and hold the START button and simultaneously turn it on while holding those buttons

KevinWhiteJA :

let me know if this works

Customer:

ok. this unit has the dial for off and then to various settings

Customer:

and a start button

Customer:

so first flip switch to on

Customer:

then hold start and turn dial?

Customer:

right?

KevinWhiteJA :

let the dial remain to off ... flip the switch on while holding the Start button

Customer:

ok

Customer:

got u

Customer:

1 sec pls

KevinWhiteJA :

make sure you hold the Start button for around 10-15 seconds

KevinWhiteJA :

sure

Customer:

ok. start button held down then switch flipped to on. held start for 20 sec.

Customer:

no luck

KevinWhiteJA :

OK, then to open the door you will have to unplug the unit then remove the front kick panel (depends on model number) then try to reach from inside the front panel to door mechanism...there might be a tear drop shaped tab which you can pull down to open the door ...

KevinWhiteJA :

you can also leave it unplugged over night and it might open up in the morning

KevinWhiteJA :

this might have been caused due to a blocked drain pump

KevinWhiteJA :

so you will have to clean it as well after the door is opened

KevinWhiteJA :

to clean this you will have to clean the filter and drain pump/hose

Customer:

in short need to get a pro. That in itself is not a problem. The problem is my kids school uniforms are stuck in there.

Customer:

ah well.

Customer:

thanks anyway

Customer:

signing off now to ring around

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