Hello My name is Ian ~ I am not on the site constantly so please be patient whilst waiting for responses to you queries
how handy are you with a screwdriver and tools?
some limited ability, but cannot bend down.
Cannot stay on-line any longer so must sign out. I have called a local service engineer.
one and 3/4 hours since last input and no response
OK in that case you have made the right decision, the engineer will be required to remove the base ~ Ian