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Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
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my smeg oven wont open after a cleaning program has been used

Customer Question

my smeg oven wont open after a cleaning program has been used and the 12 on the clock flashes
Submitted: 1 year ago.
Category: Appliance
Expert:  Daniel T. replied 1 year ago.

Hi

Can you post the model number please.

Also are you able to set the time?

Regards

Customer: replied 1 year ago.

SCP399X -8 is the more modern version of the oven

We can set the time on the clock

Expert:  Daniel T. replied 1 year ago.

Hi

Ok have you tried unplugging the oven and leaveing it 20 mins then turn it back on and see if this resets it and allows the door to release?

Regards

Customer: replied 1 year ago.

sorry we have tried that already

Expert:  Daniel T. replied 1 year ago.

Ok there isnt much info in the service info on this model so rather then guess im going to opt out and if another expert can help on this they will jump in.

Regards

Customer: replied 1 year ago.

solved ourselves, used a flat instrument across the door to release the door lock and this has cleared the fault code

Expert:  Michael replied 1 year ago.

Hi, I am Tech Michael, can you give me a little more information on this. How old is your oven?

You will likely have a problem using the self clean feature again. If you would like to fix that please let me know and I will assist you there ;-)

Thank you Tech Michael

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