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Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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I just typed in a question about a dualit espresso machine

Customer Question

I just typed in a question about a dualit espresso machine - no flow - but then had to start again….have tried re-seating and cleaning the shower head. Now there's nothing….
Submitted: 2 years ago.
Category: Appliance
Expert:  Michael replied 2 years ago.
Michael :

Good morning are you there?

JACUSTOMER-urzrd5du- :

Hello…afternoon though!

Michael :

hello?

JACUSTOMER-urzrd5du- :

YEs, hello

Michael :

hi yep UK lol;-)

Michael :

how old is your espresso machine?

JACUSTOMER-urzrd5du- :

About 2 years

Michael :

Thank you, ***** ***** descaling and if so what do you use?

JACUSTOMER-urzrd5du- :

no I haven't tried descaling but I don't think that's entirely it: before I tried to work on it it was putting some water through, steaming a lot, but now there's nothing

Michael :

thanks, ***** ***** run a descale to be sure, but it sounds like you have a burned out element.

JACUSTOMER-urzrd5du- :

and if so, what can I do?

Michael :

if you are handy you can replace the element I will help

Michael :

its not very hard to do

JACUSTOMER-urzrd5du- :

how can I run a descaler through when no water is coming up?

Michael :

you can buy some descaler from almost any hardware store, or

Michael :

you can make some with white viigar and water

Michael :

VINIGAR lol

JACUSTOMER-urzrd5du- :

you are not listening to me…..how will a descaled run through when no water is coming up and running through at all?

JACUSTOMER-urzrd5du- :

descaler

Michael :

since you aren't getting any water, let the solution sit for a few hours in the unit before turning on

Michael :

50 % Vinigar(white) and 50 % water

Michael :

if this doesn't help you will need to order a new element and I will help you fix that

Michael :

you can get that element from: http://www.cafeparts.com/staticIndex.asp

Michael :

or http://www.espares.co.uk/

Michael :

I will stick with you until the unit is fixed properly.


But please rate my service thus far to you before closing this page.


It won't cost you anything to further to rate and I will be with you at no additional cost until you have this repair complete;-)


Thank you


Tech Michael


Michael :

once you rate, I will set us up as Q & A, no additional cost;-)

Michael and other Appliance Specialists are ready to help you
Expert:  Michael replied 2 years ago.
Hi Mel, just let me know how the descaling goes. you may need to try this a few times.