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Ask George-Allsorts Your Own Question
George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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Oven won't work its double electric oven Kenwood ck 408 18

Customer Question

Oven won't work its double electric oven Kenwood ck 408
18 months old
Submitted: 2 years ago.
Category: Appliance
Expert:  George-Allsorts replied 2 years ago.
George-Allsorts :

Hello, my name is***** you say the oven wont work; can you elaborate a little please

Kindly be patient whilst awaiting any responses from me as I'm not constantly available.

JACUSTOMER-ix1nn0jh- :

Oven won't work its double electric oven Kenwood ck 408 18 months old

When I go to turn it on there is nothing that seems to work. The oven light does not even come on

However when I turn a dial as if to turn on one of the hobs the light above the dial comes on momentarily and then out again.

I have checked the fuse board and all is fine.

When I turn off the breaker no light appears above the dial not even momentarily when I go to put on the hob so am satisfied that there is at least some power getting through.

George-Allsorts :

So are you saying that there is no power to any part of the cooker?

JACUSTOMER-ix1nn0jh- :

Hello

JACUSTOMER-ix1nn0jh- :

Yes

JACUSTOMER-ix1nn0jh- :

Can I somehow send you a video

George-Allsorts :

Have you checked the breaker in the consumer electrical unit in the property, as cookers have their own breaker

George-Allsorts :

yes, you can send a video by sending it to my work mobile #07787182156

JACUSTOMER-ix1nn0jh- :

You on whatsapp

George-Allsorts :

yes, I do have Whatsapp

JACUSTOMER-ix1nn0jh- :

I sent you a video

George-Allsorts :

I don't have it yet

George-Allsorts :

I did get that, but not the video yet

George-Allsorts :

One moment whilst I check the list of parts for that appliance

JACUSTOMER-ix1nn0jh- :

You get the video

George-Allsorts :

yes thanks

George-Allsorts :

Can I call you?

George-Allsorts :

Good to chat to you... Hope I explained things well enough

George-Allsorts :

If you pass me your postcode I will suggest an engineer for this type of appliance

George-Allsorts :

I have wiring schematics for this cooker available if you need them

George-Allsorts :

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