Hello, my name is***** you provide me with the PNC / Product code of the appliance pleaseKindly be patient whilst awaiting any responses from me as I'm not constantly available.
product code label no longer on appliance as was removed some time ago when fan motor was replaced will this cause you a problem. yes i have pulled oven out of mounting removed door ect
OK. is there not a label on the rear of the appliance?
do you know from memory if it is a 2004 or a 2006 appliance?
2006 i think. it was installed late 2005 or early in 2006
OK.. if you look inside the oven, can you see a grill panel at the rear with 4 screws in it?
yes can see fan behind it
Can you make sure the power is off, undo those screws and remove the panel...
ok power already will remove cover. be back asap
Can you see the element surrounding the fan... it should have 3 screws in it
can see element but only 2 screws at top to mount it
OK that's fine... That element is what will be the cause of your 'no heat'.. you'll need to buy a new one
The part number for the element for your cooker and the link to buy it is 3871425108
If you are buying from the link I have given you, discount is available:To get discount, when you get to the Checkout page.. To the left of the 'Pay by Card' button there is a link to allow you to enter a discount code.. Click on it and enter the discount code __ id1975 __ to get a discount
Can I ask you to rate the assistance given to you today.... Once you have rated the assistance given, and you have received your new element, you can come back to me to assist you with replacing it at no further cost
ok thanks one problem will this link allow me to purchase from the republic of ireland
I can't see why not, but if it doesn't, let me know and I'll find you another supplier
I have just checked and the facility to change from £ to Euro is on the front page at the top
ok will do
Hi george just to let you know had a problem with checkout page but no worries ordered part from irish supplier to ensure quicker delivery.Many thanks for your help. Regards Ian. PS Should have thought of element myself heyho