Hello My name is Ian ~ I am not on the site constantly so please be patient whilst waiting for responses to you queries
OK first things first, this appliance comes with a two year warranty, do you want to start messing about with it an invalidate the guarantee before we start? ~ secondly which motor is it that is running, is it the circulating pump motor or the drain pump motor? ~ Ian
I think it is the drain pump motor
Do not want to invalidate guarantee
Are you able to pull it out and tip it back slightly?
not really, it is built in buy can try
OK this is the likely problem, you have a sensor in the base that detects if there is a water leakage into the base area, if so the appliance switches the drain pump on permanently ~ if you can remove the front kickstrip and get access to the base area using a torch you should be able to see if the base has any water in it ~ if so then shove a towel in there to dry it up and that should rectify your problem for the time being ~ bearing in mind that it is still under warranty I would get an engineer out if it does this again ~ Ian
Many thanks for your help.
OK would you now kindly rate my service using the smiley faces below, once done you can ask further questions on a free of charge basis but this allows me to close the job down on the system. If you have further questions later come back to me your call is automatically directed to my address. ~ Ian