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Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9498
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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We have a dyson ball vacuum type dc24. when we press the red

Customer Question

We have a dyson ball vacuum type dc24. when we press the red foot pedal down the rear wheels come up also the front sweeper bar of the machine. This leaves just the ball in contact with the ground
Submitted: 2 years ago.
Category: Appliance
Expert:  Michael replied 2 years ago.
Michael :

Hi and good morning, how old is your Dyson?

Michael :

are you there?

JACUSTOMER-egld3764- :

2008

Michael :

Thank you for that information.

Michael :

The problem is a failed catch inside the foot hold mechanism.

Michael :

You could replace that if you are handy and have some basic tools

Michael :

And I would help you with this

JACUSTOMER-egld3764- :

yes I will

Michael :

otherwise a vacuum repair shop would need to do this

Michael :

ok let me source the parts for you one minute;-)

Michael :

where are you located, state and twon?

Michael :

town

JACUSTOMER-egld3764- :

Hullbridge.hockley.Essex ss56qf

Michael :

thank you thats Uk correct?

JACUSTOMER-egld3764- :

yes

Michael :

ok one min

Michael :

Please visit this site for that mechanism, they are very quick and reliable with the parts;-)

Michael :

http://www.dyson.co.uk/Spares.aspx

JACUSTOMER-egld3764- :

ok thank you

Michael :

Once you rate, I will set us up on Q & A so you can contact me when you have the mechanisim

Michael :

no additional cost to you

Michael :

its best to call them once you visit the site for quicker service;-)

Michael :

Please rate kindly at this time and have a wonderful day!

Michael, Customer Service
Category: Appliance
Satisfied Customers: 9498
Experience: I have been an appliance repair tech for over 30 years and will help you solve your problems.
Michael and other Appliance Specialists are ready to help you
Expert:  Michael replied 2 years ago.
Hi Steve,
let me know when you have the part and if you need any assistance with that repair;-)
Thank you
Tech Michael
Customer: replied 2 years ago.

Michael,

thank you for your help. I will leave it there.

I have paid the £27 requested but do not wish to contribute further.

May I thank you once again

Steve

Expert:  Michael replied 2 years ago.
Your more than welcome Steve have a great day!
Tech Michael

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