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Michael
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Category: Appliance
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Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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, I have a built in Neff Larder Fridge K5654X6GB/01. It

Resolved Question:

Hi, I have a built in Neff Larder Fridge K5654X6GB/01. It has electricity going to it ok as the light comes on upon opening the door but everything in small freezer compartment has thawed and both fridge and freezer are not cold at all, also every few minutes it makes a whirring sound, do you know what it might be or how I can download a handbook please?
Kind regards, Ann-marie
Submitted: 2 years ago.
Category: Appliance
Expert:  Michael replied 2 years ago.
Michael :

Hi Ann marie are you there?

Customer:

Hi yes,

Michael :

thanks

Michael :

does the fan inside the freezer or fridge run?

Customer:

I think that might be what the intermittent whirring noise is I can hear

Michael :

also how old is the fridge?

Michael :

and is there any excess frost on the rear wall inside the freezer?

Customer:

Its a fridge in an outhouse not used very often but it must be about ten years old

Michael :

thanks

Customer:

no frost its spotless actually

Michael :

ok, the whirring sound is it coming from the bottom or near the top of the unit?

Customer:

hard to tell really but at a guess id say the bottom

Michael :

Thanks Ann marie, this sounds like the start relay on the compressor may be bad. you will need a part called a "Hard Start" to fix this, if the compressor is ok

Michael :

and likely the compressor is ok especially since you said it isnt used much

Customer:

had I better get an engineer out then

Michael :

in this case i would if I were you

Michael :

he can fix this easily;-)

Michael :

shouldnt be too much for the repair cost

Customer:

ok will do, is there somewhere I can download the handbook for this model

Michael :

let me see one min...

Customer:

and can I print off this convo

Michael :

Hi for this one you will need to contact Neff, they should be able to direct you to a site download this or they will e mail it to you;-)

Michael :

Please visit: http://www.neff.ie/

Customer:

oh good ill do that thank you so much for your help

Michael :

your very welcome

Michael :

please rate kindly Ann marie and have a great day!

Customer:

will do

Michael :

;-)

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