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Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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Every now and then the super freeze flashes and the warning

Customer Question

Every now and then the super freeze flashes and the warning indicator light flashes red and the buzzer sounds at intervals.
It resets but then a couple of days later it does it again.
What could be the problem.
Freezer fzfm 151 xx 2 years old.
Thank you
Submitted: 2 years ago.
Category: Appliance
Expert:  Michael replied 2 years ago.
Hi and thank you for choosing Just Answer.
I am Tech Michael and I will be assisting you today.
Please be patient as these are technical questions that may require a bit of conversation to solve.
May I have the Make and full model # ***** your fridge?
Also how is it working otherwise? Any excess frost on the inside rear wall of the freezer?
Thank you
Tech Michael
Customer: replied 2 years ago.

Hi Michael

Hotpoint freezer FZFM 151 XX

It appears to be working ok and no excess frost.

Expert:  Michael replied 2 years ago.
Thank you for that.
What you can try is unplug the fridge for at least 30 minutes then plug it back in, let me know if it does this again.
The unplugging causes a reset of the main board, which may be at fault.
We will see hopefully this step will cure the problem;-)
I will stick with you until the unit is fixed properly.
But please rate my service thus far to you before closing this page.
It won't cost you anything to further to rate and I will be with you at no additional cost until you have this repair complete;-)
Thank you
Tech Michael
Michael and other Appliance Specialists are ready to help you
Customer: replied 2 years ago.

I did what you advised but unfortunately it didnt work.

Expert:  Michael replied 2 years ago.
Good morning,
that means the main control board may be at fault or a sensor.
DO you have a thermometer in the fridge or freezer?
You will need a good one to check this.
Please let me know.
Thank you
Tech Michael
Customer: replied 2 years ago.

Hi Michael

We do have a thermometer in the freezer and it reads just under 0 degrees

Regards

Mike

Expert:  Michael replied 2 years ago.
Hi it would be a good idea to purchase one and place it in the unit then let me know what it reads after about an hour.
Expert:  Michael replied 2 years ago.
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