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Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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Samsung washing machine 24-30 monthes old. model IDV75(UK) serial

Customer Question

Samsung washing machine 24-30 monthes old. model IDV75(UK)
serial No *********
put a wash in then the spring from behind the rubber seal came out entangled all the washing then it stopped? able to open door after usual timer on the door lock , clothes not washed as did not complete cycle and the detergent still in the cup inside the machine.
How to put back the spring/wire and where ?
Submitted: 2 years ago.
Category: Appliance
Expert:  Michael replied 2 years ago.
Michael :

Hi please explain what the spring looks like and ho large it is?

Michael :

how

JACUSTOMER-6wcocy5s- :

It is as long as the rubber seal on the door where it came from, it is not broken in any way.

Michael :

Is this the large spring that hold the rubber boot in place?

Michael :

attached to a long round wire?

JACUSTOMER-6wcocy5s- :

It looks like a net curtain rod that bends and has a spring to let it close to make a circle so it fits round the seal.

Michael :

thank you

Michael :

fist there are two in that machine, one on the inside of the seal and one on the outer edge

Michael :

its not easy to replace that spring

JACUSTOMER-6wcocy5s- :

It did not make a noise as such when it , it just started tangling up the clothescame loose

Michael :

its pretty tight but it can be done with either the spring tool or a pair of needle nose pliers and screw driver

Michael :

let me see if I can find you a generic video on this.

JACUSTOMER-6wcocy5s- :

my husband at work ,will I be able to save his chat/video to show him?

Michael :

Ok save this for him it shows exactly how to do it all;-0

Michael :

https://www.youtube.com/watch?v=OPmNtO-QAcU

Michael :

I will stick with you until the unit is fixed properly.


But please rate my service thus far to you before closing this page.


It won't cost you anything to further to rate and I will be with you at no additional cost until you have this repair complete;-)


Thank you


Tech Michael


Michael :

once you rate my service I will set us up on Q &A free, in case you need me further

JACUSTOMER-6wcocy5s- :

How do I re contact you?

JACUSTOMER-6wcocy5s- :

Thank you

Michael :

once you rate, I will send you a message that all you need to do is reply and I will respond promptly

Michael :

thank you

Michael and other Appliance Specialists are ready to help you
Expert:  Michael replied 2 years ago.
Hi Heather, its Tech Michael thanks for the rating!
Use this to reply when you need me further;-)
And have a great weekend.
Tech Michael