Appliance Repair Questions? Ask a Technician for Answers ASAP
Hi, welcome to Just answer
Please tell me its complete model number
and how old is it ?
It is 4 years old
I have also read the manual and have followed the relevant maintenance instructions
OK, have you also cleaned the drain filter ? If yes then let me know if this is electronic or one with dial ?
yes I have checked/cleaned the filter. it is on the front right (bottom) and screws off (dial) if that is what you are asking
OK, I was asking about the control
is it electronic or with dial ?
the control panel has a dial for the wash settings and then there are of course electronic buttons to make adjustments such as spin/ temp etc
ok please try this and let me know if any other lights flash: First unplug the washer and thenTurn the dial to zero/offSwitch machine on at the wallTurn dial clockwise to position 8 (spin)Press & hold spin speed buttonTurn dial clockwise to position 9 (empty)Release spin speed buttonAll spin speed lights should turn off then turn the dial to zero/offand then turn the dial to 40C wash....let me know if you get any other flashing lights
unfortunately no difference
start button still flashing
ok and no other lights are flashing ?
see image attached
start button flashes
ok and do you also hear the beep sound ?
yes when I press the start button there is a beep and the machine doesn't start the cycle
ok and it has stopped full or empty with water ?
it would not start the cycle so therefore there is no water
ok, as it wont start at all however, the lights come on the problem is either with the water inlet or the door lock itself that is bad
ok and therefore what is your suggestion/recommendation?
As you have already cleaned the drain pump/hose...please try to clean the inlet valve hose...if that is fine then check the door interlock mechanism
I've done all those things already
ok and what happens if you leave the door open and then select any programmer and press start ?
no other lights flash apart from the start light ?
OK, I believe it is the door lock that will need replacement..usually the washer will not start if the door lock is not working...try to close the door little harder then you normally do to check if it works
ok then it is better to replace door lock mechanism
Poor Service ?