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Richard Hill
Richard Hill, Customer Service
Category: Appliance
Satisfied Customers: 454
Experience:  A good general knowledge of electronics, computers and telephony. I can usually get most things fixed.
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I have a Bosch sensixx advanced steam iron and i have developed

Customer Question

I have a Bosch sensixx advanced steam iron and i have developed a problem with it. i have a water softener at home, but discoloured steam is coming out and staining my clothes. What do i do?
Submitted: 2 years ago.
Category: Appliance
Expert:  Richard Hill replied 2 years ago.
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Hi

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You can download the manual here:

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https://portal.bsh-partner.com/portal(bD1kZSZjPTAwOQ==)/PORTALFRAME.HTM

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This explains that tap water or tap water mixed 1:1 with distilled water should be used

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How long have you ah tye iron

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hyou had the iron

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Could there be a build up of limescale?

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There is a calc n clean function mentioned which may help

JACUSTOMER-2xwjs3iy- :

I think there may be but don't know how to clean as lost the manual

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I have provided a link to download the manual from above

JACUSTOMER-2xwjs3iy- :

Thanks

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Can you access the copy above OK?

Richard Hill and other Appliance Specialists are ready to help you
Customer: replied 2 years ago.

The link to download does not seem to let me log in

Expert:  Richard Hill replied 2 years ago.

Hi,

Document attached here:

Attachment: 2015-03-21_133718_90008753101.pdf

Best Regards,

Richard

Customer: replied 2 years ago.

I can see that manual. Mine is a Bosch Sensixx B20L and there is does not appear to be such a calc and clean function anywhere that i can see. Do you have that manual?

Expert:  Richard Hill replied 2 years ago.
Hi,
Can you have a look on the label on the bottom of the iron and see if there is an E-Number please?
Best Regards,
Richard
Expert:  Richard Hill replied 2 years ago.

Hi,

Is this the one:

Attachment: 2015-03-21_135536_9000833375.pdf

Best Regards,

Richard

Customer: replied 2 years ago.

Yes thanks that is the one.

Expert:  Richard Hill replied 2 years ago.
Hi,
That's great. It mentions similar points to the other manual, but let me know if you need any further assistance.
Best Regards,
Richard