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Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9133
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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I have a winterhalter GS215 and two days ago I topped up

Customer Question

hi I have a winterhalter GS215 and two days ago I topped up rinse aid with a product called Ecolab toprinse. Yesterday the machine started overflowing during the final rinse and a load of suds came out under door. It's happening earlier today and seems there is too much suds in wash area.
Is it possible to regulate rinse aid?
Submitted: 1 year ago.
Category: Appliance
Expert:  Michael replied 1 year ago.
Michael :

Hi, how old is your witerhalter?

Michael :

also is this the first time it overflowed like that?

JACUSTOMER-16uxe7hz- :

I think its 6 yrs old I got it used

JACUSTOMER-16uxe7hz- :

no it overflowed before due to a kink in drain pipe

Michael :

thank you, ***** ***** you arent using too much detergent that will cause this problem for sure. The rinse aid actually makes the suds dissipate quicker

Michael :

does the machine seem to drain all the water on a rinse drain cycle?

JACUSTOMER-16uxe7hz- :

it really looks like a suds problem and I recently used a new rinse aid product

JACUSTOMER-16uxe7hz- :

yes I would say 90% of water is draining.

JACUSTOMER-16uxe7hz- :

If you open machine if looks like there is too much suds#

Michael :

ok thank you, ***** ***** detergent you are using requires you to use a lot less try the unit with 1/4 the amount you previously used, that should take care of the problem;-)

JACUSTOMER-16uxe7hz- :

how do I do that?

Michael :

do you have an automatic detergent dispenser hooked to the unit?

Michael :

or do you add detergent for each load?

JACUSTOMER-16uxe7hz- :

its auto and built in to machine

Michael :

thank you you there is likely a problem with the dispenser leaking detergent into the machine. this part will need to be replaced to fix this on this unit

Michael :

do you need a source for that part?

Michael :

I will help you replace the bad component

Michael :

no additional cost to you

Michael :

its not too difficult to do

Michael :

are you still here?

JACUSTOMER-16uxe7hz- :

yea how much is part?

Michael :

that will depend on where you are regionally and current pricing. One min I will tell you where to get that part.

Michael :

Please visit : http://www.partslinkdirect.com/

Michael :

Once you rate my service as ok or better, I will set us up on Q & A so you can always get back to me for help with the replacement

;-)

Michael :

Please rate kindly at this time and have a great day!

JACUSTOMER-16uxe7hz- :

so you wont tell me what part is need until I rate your answer??

Michael :

Hi Im sorry I thought you understood, its the control valve for the automatic dispenser, its a standard part;-)

Michael :

When you contact the supplier

for the part they will know what you need

Michael :

And I will be available to you until this dishwasher is working properly

Michael :

you can also get that part from this site: http://www.winterhalter.co.uk/

Michael :

over time the valve (solenoid) will get weak and need to be replaced as it doesnt close correctly any longer

Michael :

but its easy to fix with a few simple tools

Michael :

When you ask them for the part, tell them you want only the dispenser

solenoid

Michael :

are you still here?

JACUSTOMER-16uxe7hz- :

going to wait till after lunch to contact supplier.

Michael :

Thats fine, but please rate now so I can set us up as Q &A I will send you a message as soon as you rate, then all you need to do is simply reply to that message anytime you need me there is no additional cost to rate;-)

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