Hello My name is Ian ~ I am not on the site constantly so please be patient whilst waiting for responses to you queries
Can you give me your full ENr please should be on a label in the door hole ~ Ian
Thanks just checking - I need you to get some dirty towels to mop up water with when we take out the filter again
Put it onto spin and start it off and tell me if the impeller turns once it starts ?
OK what you need to do now is check that the drain pipe is clear ~ this is done by blowing in the pipe at the drain end - are you able to do this ?
OK next thing to do is take off the sump to pump pipe and check that this is also clear and free of junk ~ come back to me when you have checked this out
You need to find where the sump hose comes out of the wash tub and follow it down to the pump ~ place a wash bowl under the pump area and take off the hose where it fits to the pump, once the water is out of the way check that the hose is clear back to the wash tub and come back to me
OK can you confirm that it is actually now pumping the water out ?
OK when the motor is turning can you hear a 'fizzing noise' ?? ~ secondly if you try and spin the drum (stainless steel where you put your clothes in) is it free and not stiff?
OK if you have a fizzing noise when it is spinning you need to replace your carbon brushes in the motor which will be worn out - the part number of these is 00616505 available from most appliance shops or if you need a link ping me back. Would you now kindly rate my service using the smiley faces below, once this is done you can ask all further questions free of charge ~ Ian