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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 985
Experience:  Worked on appliances for more than 15 years
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I have a Siemens hob EH 651TE11E. It works well but today

Resolved Question:

I have a Siemens hob EH 651TE11E.
It works well but today when I turned it on there was a red coloured key.
I kept pressing the on button for five seconds and up came four red flashing E's
Help as I need to use it please
Many thanks
Beryl Davis
Submitted: 1 year ago.
Category: Appliance
Expert:  KevinWhiteJA replied 1 year ago.
KevinWhiteJA :

Hi Beryl

KevinWhiteJA :

Welcome to Just answer

KevinWhiteJA :

How old is it ?

Customer: Bought 2011 but serviced by Siemens nov 14
KevinWhiteJA :

Thanks for that... please unplug the unit and plug it back...simultaneously press and hold the Power button for few seconds

KevinWhiteJA :

let me know if this helps

Customer: Ii tried this already but no joy
KevinWhiteJA :

ok, and have you also tried to press and hold the Key symbol for 15 seconds

Customer: Yes and when I did this the four red flashing E's appeared
KevinWhiteJA :

Flashing Es can easily be reset by pressing the power buttong however, if it wont then the problem is with the electronics of your appliance

KevinWhiteJA :

please do this

KevinWhiteJA :

unplug your appliance for 5-7 minutes

Customer: Will do trying now
KevinWhiteJA :

then plug it back ... and press and hold the Power button for 10 seconds

KevinWhiteJA :

ok

Customer: Will be in contact in say. 6 minutes thanks
KevinWhiteJA :

ok sure

Customer: Houston we have lift off thanks
Customer: it works thanks
KevinWhiteJA :

:) You're welcome...you can get back to me if you need any assistance and I will help with no additional charges....Excellent feedback is appreciated if you are satisfied with my assistance

Customer: it works thanks how much will this cost please
KevinWhiteJA :

whatever you have paid...

KevinWhiteJA :

you have to check this with support, I am just for the help and dont have information about this

Customer: Ok it works thanks how much please
KevinWhiteJA :

Please check this with customer support... If you have further questions I will be pleased to assist you – please use the REPLY link for further assistance..Please remember to RATE my answer Excellent or Good Service when you are satisfied....Thanks

KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 985
Experience: Worked on appliances for more than 15 years
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