Hello My name is Ian ~ I am not on the site constantly so please be patient whilst waiting for responses to you queries
Can you give me the full ENr and fd number please ~ Ian
OK I need you to answer you a few questions to understand what is happening, when you set the iron to a temperature does the temperature icon flash or stay lit after a short while?
OK when you say steam comes out of the upper end and water out of the lower end are you talking about the sole plate or hoses?
OK and when did you carry out your last descaling operation?
OK to state the obvious, this iron is temperature controlled by a electronic pcb connected to a NTC sensor, the fact that you have some heat indicates that the sole plate element is working but not getting hot enough. The fact that you get steam at one end and water at the bottom is because the sole plate is not hot enough. So in your case you have a problem with the either the pcb or the NTC sensor (pcb part number 00751215 @ £50 ~~ NTC sensor (part number 00622160 @ £21) - if you can use a multimeter I can help you test them out if you are prepared to take the iron apart. ~ Ian
Would you now kindly rate my service using the smiley faces below, this allows me to close down the job on the system but gives you the facility to answer further questions free of charge - Ian
typo the facility to ask further
Many thanks take care and see you next time ~ Ian