Hi and thank you for choosing Just Answer.
I am Tech Michael and I will be assisting you today.
Please be patient as these are technical questions that may require a bit of conversation to solve.
how old is your washer
I havent seen a reply from you so I will set us up on Q&A:-)
Hello My name is Ian ~ I am not on the site constantly so please be patient whilst waiting for responses to you queries ~ before you go off and try to take the appliance apart, can you confirm that this is a Hoover appliance not a Hotpoint appliance and if it is a Hoover could you give us the product code which starts with 3.......... The fault codes for Hoover are different to those of a Hotpoint !!