Hello, my name is***** you provide the model number of the appliance pleaseKindly be patient whilst awaiting any responses from me as I'm not constantly available.
Thank you for that.. One moment whist I get the details of this appliance please
Ok, thank you for waiting.. I have now got the documents in front of me for this appliance...Can you describe to me exactly what is happening from starting the program of your appliance please
I select the program number, i.e. 3. Press start, nothing happens. hold start button in, water can be heard entering the machine, it starts whirring, then the "wash and Dry" buttons are flashing. Machine stops.
Does the END light illuminate at this time
no you can see it, but this may just be a reflection of the buttons above. It is not flashing.
Move the program selection knob to position 2 when the machine is turned off.Press the Start/Pause button.Press On/Off button while keeping the Start/Pause button pressed to turn the machine on. Do not release the Start/Pause button until all of the indicators light up.Release the Start/Pause button.Previously detected errors within the memory of the control system the errors will be shown on the progress indicator lights.Once you have done this tell me which lights are lit.
Right did this and the top two buttons illuminated then went off. Machine is doing nothing now. Still switched on.
just the on off is lit
Is there water still in the dishwasher?
Then whilst still in the position following my instruction, can you press start
ooh making all the right noises
it is filling
It is doing a test.. If it finds a fault then it will stop and some lights will light up
Stopped and the On off, Wash Dry are flashing
At what point during the following sequence did the appliance stop?1. Draining starts 2. Water inlet 4.0 liters3. Water circulation, heating and detergent dispensing 60 seconds4. Water circulation and heating 120 seconds5. Draining 30 seconds6. Regenerating 60 seconds7. Water inlet and draining 3.0 liters8. Draining 30 seconds
The detergent drawer is open, but there is a small amount of water at the bottom of the machine, so probably between 3 and 5
it didn't go for very long
One moment please
Just try something for me... Switch the appliance off at the wall, then tilt it backwards to 45 degs to see if any water comes from the rear of the appliance
no water came out of the back
Ok, thanks for ruling that out... In this case I'm going to assume that you have a problem with the heating system of the appliance.. This since you have draining, water inlet with no fault, water distribution, and then detergent distribution..It is possible for you to test the circuit of the heater with a multimeter, but not the insulation.
oo er stoopid woman here, don't even know what you just said ha ha
Ahh.. Would you like me to suggest an engineer to call?
no that would be an expense too far. just thought it might be something simple. if it is the heating then I would have to pay for engineers visit plus the part and fitting - might as well get a new machine!
I am sorry to hear this, but do understand.May I then suggest that if you are wishing to discard the appliance that you use Findmyrecycler to see if there is a local refurbisher that will collect if for eco friendly recycling or refurbishment-----------------------------------Please take a moment to rate my assistance.. Please use the smiley faces to do this.
Thank you so much for your help
done and thankyou
Thank you Susie