Hello, my name is George.. Can you tell me if the water is at the front or the rear of the appliance pleaseKindly be patient whilst awaiting any responses from me as I'm not constantly available.
At the front. Can't see the back.
Ok... Can you tell me if there is ice underneath the bottom drawer please
No ice and dry
Please wait a few moments whilst I look at your appliance structure
Thank you for waiting.. Can you also remove the drawer second from bottom and check behind the drawer for Ice on the level part
Again no ice and dry
Can you therefore run your hand under the bottom of the door seal and tell me if your hand becomes wet in any way
Can you therefore check the first six inches underneath the appliance for wetness.. You may need to tilt the appliance slightly to be able to do this, or get someone to assist you
Bottom right hand corner facing only. Does not appear to go back more than 6 inches.
Anywhere on the underside of the appliance?
As the freezer is built in could only lift it slightly. But wiped under surface with paper towel and dry.
And also on the base that the appliance is stood on?
There is no base
It stands on the floor
Is the floor damp, dor does it have dust if you wipe it?
It is damp only where I have described
No dust on the paper towel
How wet was the floor?
Paper towel left in bottom right hand corner became quite wet
Over the last few days
And can you describe the surrounding area of the appliance
I must go out for an appointment
Ok.. Have you any pets?
CAN YOU SOLVE THIS NOW?
Then I can only assume that there is a breakdown in the insulation or... What is most likely is that you have either left the door open lightly, or the bottom of the door seal has not fully closed against ythe body of the appliance...Suggestion: Put some paper there for 24hrs and monitor the paper's dampness