Hello My name is Ian ~ I am not on the site constantly so please be patient whilst waiting for responses to you queries
Can you give me the full ENr for this appliance please
Can you confirm that you have carried a 'calc n clean regularly ?
OK firstly lets carry this out ~ do you still have the user manual?
OK hang on ~~ let me have your email address using (at) instead of @ and I will forward it to you, its on page 10 item 12
OK will be with you in a moment
OK its on its way to you now ~ Ian
When you have done this come back to me and if needed we can carry out some more tests ~ Ian
OK have you got any lights on and is the soleplate getting hot?