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Daniel
Daniel, Home Appliance Technician
Category: Appliance
Satisfied Customers: 15994
Experience:  20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
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Daniel we are having trouble as although we have drained

Customer Question

Hi Daniel
we are having trouble as although we have drained the filter and checked the pump propeller our machine is not working!! Both the rinse and washing lights are flashing and the spinner is on 400 and won't move, also the starter button is flaming and won't start. Help!!
Submitted: 2 years ago.
Category: Appliance
Expert:  Daniel replied 2 years ago.

Hi

Can you post the make and model number please.

Regards

Customer: replied 2 years ago.

Just know it's an Teknic class A

Expert:  Daniel replied 2 years ago.

If you open the door there should be a sticker in there with the model details on there.

Regards

Customer: replied 2 years ago.

sorry forgot to say we can't open the door!

Customer: replied 2 years ago.

HI did you get my response? I said I was sorry but I forgot to mention we can't open the door!!

Expert:  Daniel replied 2 years ago.

Ok has the washer stopped full of water?

And does your model have a spin reduce button?

Regards

Customer: replied 2 years ago.

the water is in the clothes still but the drum does not have excess water. Yes it does have a spin reduce button.

Expert:  Daniel replied 2 years ago.

Hi

Ok try this and see what happens as i think your washer is actually made by Bosch and just badged up Tecnik.

Turn the knob to the off position.

Turn the knob to the 6 o'clock position.

Wait for the start light to flash.

Press and hold the spin button.

While holding it, turn to the 7 o'clock position.

Release the spin button after a few seconds.

Turn the knob to the off position

See if this clears the code. But if it comes back again or doesnt clear it then i think this is a issue with the motor. You need to pull the washer out and remove the back panel and take out the motor from the bottom of the washer. Then at the back of the motor are the carbon brushes. Remove these and if they have worn down then you need to replace these and that should cure it from there.

Regards