Hello My name is Ian ~ I am not on the site constantly so please be patient whilst waiting for responses to you queries ~ could you let me have the product code or pnc for this appliance which will be on the rating plate.
Is this the information you require?
Product number *********** /p>
Serial number 40614112
Could you send it to me again please but put a # ***** in front of the pnc, the system thinks you are trying to send me your telephone number and is blanking it out ~ is the problem that the knob is failing to pop out or that it is jammed and cant be turned?
The knob is failing to pop out - doesn't release when pressed.
This is exactly the problem, I have tried to flick/gently prize the knob out but nothing has worked and of course I'm wary of causing damage. I don't think you can help me here, thanks anyway.
OK if it wont come out this way I can suggest an alternative if you wish and are handy with tools?
Yes if you have any other ideas please - then to be on the safe side i'll get a friend to assist... many thanks.
Hi, I'm not able to get the oven out unassisted, so will have to leave this for now. I'm not keen to be dismantling anything so although it might be costly I think i'll need to contact Zanussi
My postcode is ME15 9ST - if you can recommend an engineer, great thanks
Two seconds I'll be right back ~~ try this guy, Bob Goodwin. Instant Service Ltd Rochester. on 01634 402389. Would you now kindly rate my service using the smiley faces below, this allows me to close down the job but lets you ask further questions on a free of charge basis if you need more advice later. Thanks You for the question ~ Ian