Hello My name is Ian ~ I am not on the site constantly so please be patient whilst waiting for responses to you queries ~ first thing is switch it off at the wall and then leave it for a couple of minutes ~ then switch it back on and tell me if you have anything showing ~ Ian
No, nothing at all!
E-Nr. T1383NO /01 FD8705 00024.
Yes he wired that all in, we have looked underneath & all appears ok, tho my husband says it's not wired in the same way as it was at the old house, however one wire is in live, one in neutral, one in earth.
Yes socket is definately live. There are 6 'ports' for wires on one side of the wiring box, under the hob, another 2 ( I think) on the other side, he has the live in the first left hand port, the neutral in the last left hand port & the earth in one of the ones on the other side, husband thinks they were all 3 in a row on the left hand side before.
No they are not together, all spaced as far apart as possible it seems. I can't try the child lock thing as I can't get the hob to turn on. When we moved here we brought the whole hob wired in as it was in the work top, very strange I know, but it was the easiest way to transport it, husband then wired it into the original cooker socket, it worked, but as we were having all the kitchen re-wired & updated, we hired the electrician & let him 'sort it out'. All wire & socket plug-not a plug as such, but a cooker unit type-are brand new, the 'plug' has a switch to turn it on/off & lights up with a red light when on/live. The light is on now, but hob still dead.
He is coming back tomorrow anyway, he's trying to wriggle out of it tho, kept saying 'well I haven't broken your hob', so clearly he thinks he has! I'm with you, it worked before he started messing with it, now it doesn't, will end this now & see what tomorrow brings. Assume this session will time out? I'd like to let you know what happens! So will see if I can get back in/or leave feedback after it's sorted, assuming it is. Thanks for all your responses anyway, nice to have another electrician giving his honest opinion-more ammunition for me too! Regards.
OK, thanks, ***** ***** never used it before-obviously! But I'll let you know the outcome, many thanks, Helen
Just to let you know the electrician came back today, undid & rewired the hob, it still didn't work. He has now said that although he doesn't think he is responsible he will pay for any repairs? Bit of a contradiction, I would not pay for something that I did not believe was my fault. Luckily? We still owe him some money for work done, which I've now refused to give him until this is resolved. Rang neff head office, an electrician from them cannot visit until next Thursday, I'm waiting on a call back from someone locally who sells neff appliances & does do home calls for repairs & service. So, sadly, still not sorted.
All done, thank you!!
The hob is fixed! There is a 'box' where all the main wires go into, on the other side of this (only accessible or visible if the covering plate to it is unscrewed) are all the connectors to the various rings, these have silver coloured ends that slot between grooves which grip them-like pincers. 2 of these were completely loose & out of the connectors that should have been gripping them, the rest were also a bit loose. All were tightened by the chap I called out. He said he had no idea how they could possibly have just 'come loose' on their own & also said it was just as well the hob hadn't worked in that state, as if it had, 2 of them could have connected, which would have blown the whole thing & possibly me?! Very pleased it's fixed, but bemused. He did say the constant switching on/off, fiddling about & turning the whole hob over several times to rewire it wouldn't have helped, but he'd never come across it before? Call out & repair £70. Not told the electrician yet! Regards, Helen.
Think I may print your comments off-without your name attached-& give to the electrician. He has agreed to pay, only because I've now told him I'm taking £70 off his final bill. He kept saying he thought the decorator had possibly done it? Decorator was decorating, electrician was rewiring. Needless to say we won't be using him again. Thanks for your more accurate description of my non teccie words. Always handy to know these things for the future. We did enjoy dinner-thanks!