How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Dales-Electronic Your Own Question

Dales-Electronic
Dales-Electronic, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1464
Experience:  I am a Home Appliance / Refrigeration Technician of 25yrs+ with my own business and for multi-brand national companies.
26760916
Type Your Appliance Question Here...
Dales-Electronic is online now

I have a delonghi esam 5600 and have just tried to install

Resolved Question:

I have a delonghi esam 5600 and have just tried to install a new power board. When I turn it on all the lights on the front panel light up but nothing else happens. whats wrong? with the old board neither heater gets hot and it just says heating up .

Submitted: 2 years ago.
Category: Appliance
Expert:  Dales-Electronic replied 2 years ago.
Hello My name is Ian ~ I am not on the site constantly so please be patient whilst waiting for responses to you queries ~ I can see three different power boards and four different facia boards ~ which board have you fitted? ie part number of the new board vs old board?
Customer: replied 2 years ago.

hi sorry to be a while coming back

part nos as follows

old board

has 1 in a circle, then 10 10 and procond electronica ********** on top

new

has 2 in a circle then 1042 and procond electonica ********** on top

old board has

cod procond ********* and cod de delonghi ********** on underside

new board has

cod procond ********* and cod de delonghi ********** on underside

underside being where the printed circuit is etched out

does this make it more helpful / hopeful ??!

Expert:  Dales-Electronic replied 2 years ago.
OK I need the full model number and its serial number. Can you then give me that list again but put a # ***** in front of the number ie #1234 the system picks the numbers up and think you are trying to send me your phone number. Can you give me the manufacturers part number for the power board you had sent, not the pcb or label number on the pcb.
Customer: replied 2 years ago.

ok

now i feel really stupid. m/c was sold to me as a #5600 and looks like a #5600 but now ive looked underneath it is marked as a 5500t. So im guessing its totally the wrong board anyway. is there anything i should know before buying a power board for a #5500t?

Expert:  Dales-Electronic replied 2 years ago.

Can you leave it with me for the evening and I will get you the info that you need as soon as I can. Where did you get the replacement board from ? _ Ian

Customer: replied 2 years ago.

hi

it came from 4delonghi..co supplied by connect distribution ...

Expert:  Dales-Electronic replied 2 years ago.

OK that's fine can you give me the 50 part number that they recode the manufacturers part numbers with or have you got the original delonghi number ?

Customer: replied 2 years ago.

hi #del5213211881 but surely this is the wrong board now i have a model 5500 t?

Expert:  Dales-Electronic replied 2 years ago.

OK that's fine can you give me the 50 part number that they recode the manufacturers part numbers with or have you got the original delonghi number ? ~ I have just had a look on the Connections site, there are 5 different power boards listed for this model dependent on the software version ~ be useful if you could give me the serial number too.

Customer: replied 2 years ago.

part no on existing board is #5213212691 procond no is #454111086

Expert:  Dales-Electronic replied 2 years ago.
OK the connect part number for that stated above is ~ 5045 1789 11852 I am assuming that this is the faulty original board partno?
Dales-Electronic, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1464
Experience: I am a Home Appliance / Refrigeration Technician of 25yrs+ with my own business and for multi-brand national companies.
Dales-Electronic and other Appliance Specialists are ready to help you

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Previous | Next >
  • http://ww2.justanswer.co.uk/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.co.uk/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.co.uk/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.co.uk/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.co.uk/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.co.uk/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.co.uk/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.