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Plumberpro
Plumberpro, Home Appliance Technician
Category: Appliance
Satisfied Customers: 634
Experience:  Heating and hot water heating appliances experienced
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My dimplex EBY15 electric fire does not come on although red

Customer Question

my dimplex EBY15 electric fire does not come on although red light flashes when I push the remote control button. Ant suggestions as to what is wrong?
Submitted: 1 year ago.
Category: Appliance
Expert:  Plumberpro replied 1 year ago.
Hi , the overheat safety stat may have activated. Turn off the power at fused spur for ten minutes then back on .
Customer: replied 1 year ago.

Hi - it cant have overheated because it has been switched off at the mains for 24 hours. I haven't used the fire for heating just for the light effect. It used to turn on intermittently but now it doesn't work at all.

Expert:  Plumberpro replied 1 year ago.
Hi , have you replaced the bulbs?
Customer: replied 1 year ago.
Yes, also the fan does not go round.
Expert:  Plumberpro replied 1 year ago.
Hi, do you have power going to the fan
Customer: replied 1 year ago.
How would I know?
Expert:  Plumberpro replied 1 year ago.
You would need to use an electrical multimeter tester. Otherwise we won't be able to track down the faulty part
Customer: replied 1 year ago.

I have an electrical multimeter tester - where do I need to check for power to the fan and llghts?

Expert:  Plumberpro replied 1 year ago.
At the connection, either at the components themselves or at the pcb
Customer: replied 1 year ago.

I am sorry, but this answer is a bit a ambiguos. Can you be more specific about how I identify where the positive and negative connection points are?

Expert:  Plumberpro replied 1 year ago.
Hi , not Ben able to locate the wiring diagram, but try each way
Customer: replied 1 year ago.

Sorry Ben, that doesn;t help. Need a more specific answer....

Customer: replied 1 year ago.
Relist: Other.
Told me what I already new.... need a more specific reply
Expert:  Plumberpro replied 1 year ago.
Use the multimeter leads on each connector, it won't harm if you get them the wrong way round.
Customer: replied 1 year ago.

I realise that but if I dont know which connection should have power and which shouldnt - will be no further forward.

Expert:  Plumberpro replied 1 year ago.

If there is no power you will get no reading , if there is you will. Look I'm going to opt out as I don't want to play games and I'm sure you don't either. I think its best to get an appliance electrician in , otherwise you are going to find yourself replacing expensive parts that you don't need . all the best

Customer: replied 1 year ago.

Thanks Toby, I agree - we are going round in circles and I would not want to buy parts that I don't need.

Expert:  Plumberpro replied 1 year ago.
It most probably Is the PCB , but think its worth getting it properly tested , take care , all the best

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