How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Michael Your Own Question

Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9477
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
11519491
Type Your Appliance Question Here...
Michael is online now

Can you help, my hotpoint dishwasher door just won't close.

Resolved Question:

Hi can you help, my hotpoint dishwasher door just won't close. It was working ok I just reloaded it but it just won't close. I've being checking to see if anything is stopping it for closing but can't see any objection . Please can you help.
Submitted: 2 years ago.
Category: Appliance
Expert:  Michael replied 2 years ago.
Hi and thank you for choosing Just Answer.
I am Tech Michael and I will be assisting you today.
Please be patient as these are technical questions that may require a bit of conversation to solve. Also remember to be detailed in your description of the problem. That will help me make a diagnosis quickly for you.
May I have the full model # ***** age of your dishwasher?
Customer: replied 2 years ago.

5yrs old.. hotpoint Aquarius fdpf481

Expert:  Michael replied 2 years ago.
Thanks Bliss,
does your door have an electric door lock?
Or just a manual one?
And is the latch what seems to be causing the problem?
Anything bent on the door hinges or do they seem to open and close the door normally?
Customer: replied 2 years ago.

manual, its a front loading where I can pause and start again

Expert:  Michael replied 2 years ago.
Hi you can contact me anytime, just reply when you have time;-)
No additional cost for that.
Customer: replied 2 years ago.

Hi Michael, you have not yet given me an answer to the problem.

Expert:  Michael replied 2 years ago.
Hi I thought you asked if you can continue later?
But anyway, I need to know where the door gets stuck and wont close, is the problem with the latch?
Does the latch seem to be stuck in the closed position? Not allowing the door to close fully and lock?
Customer: replied 2 years ago.

sorry, No the door can open and shut. but it just wont fully shut, its like there something stopping it. but I can't see anything.

Expert:  Michael replied 2 years ago.
Thank you for that Bliss,
this means the door lock assembly has failed.
This unit had a few that failed prematurely through no fault of yours.
Its easy to replace and I will assist you at no additional cost.
All you will need is the part, and some basic hand tools to make this repair.
The best place to get that door lock mechanism is: Espares Phone#: 0844 9777 888.
They are fast, reliable and cost efficient as well;-)
I will stick with you.
If you need me further you can reach me after rating at no additional cost until this problem is solved.
please be sure to give my answer a top-three rating.
It won't cost you anything to further to rate and I will be with you at no additional cost but you can always get in touch with me if you need further help;-)
Thank you Bliss and have a great day!
Please rate my service to you kindly before closing this page.
Tech Michael
Customer: replied 2 years ago.

Hi Michael, I lost my internet access earlier, however I really don't think it is a lock problem the door wont even close. its like there is something stopping it half way. anymore suggestion please.

thanks bliss

Expert:  Michael replied 2 years ago.
Hi , are you saying that the door itself wont even make it to the close position?
If so then somehow the door hinges have gotten bent.
You really cant straighten them out properly once they bend its time to replace them unfortunately.
Its just as easy to replace them as well. And I will help with that.
Espares also carries them for you;-)
Please rate my service to you at this time, no additional cost to you for that.
Have a great evening.
Customer: replied 2 years ago.

Hi Michael, this cant be possible. the dish washer was in the middle of a wash and then the door just popped open.

Expert:  Michael replied 2 years ago.
Hi when you try to move the door up and down open and closed what does it feel like, is it binding somewhere?
Customer: replied 2 years ago.

No, nothing bending. the door looks fine it goes up and down into the close position perfectly, but just wont shut tight. it is has if some form of object is stopping the door from shutting but I cant see anything.

Expert:  Michael replied 2 years ago.
Hi Bliss, please check to be sure nothing is in the way. Also that the door latch is in the open position so it would be able to accept the latch bar. If all is clear with the door and I do suspect now more than ever the door lock mech has simply failed.
It uses electronics to do this.
They are a common issue with this model.
I do believe that all you need is a new door lock mechanism. It is super easy to replace as well, I will help you when you have the part. Just reply to me then for that no additional cost if you rate my service at this time;-)
Thansk and have a great evening.
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9477
Experience: I have been an appliance repair tech for over 30 years and will help you solve your problems.
Michael and 3 other Appliance Specialists are ready to help you
Customer: replied 2 years ago.

Thanks Michael, I will try to get the parts and get back to you at a later date. I will now do your rating. Goodbye for now. Bliss

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.