I have been through all the programmes trying to deactivate the childlock as you advised, but this has not worked...please advise what to do next .
What have you done so far? Have you unplugged it for at least 30 minutes? Did it stop in between cycles? Are you able to open and close the door? Sorry that didn't work. I will be going offline so I will opt out and open to other experts. If there has not been a response when I am back online I will certainly respond then. I do not want to delay you getting the information you seek.