Hello My name is Ian ~ I am not on the site constantly so please be patient whilst waiting for responses to you queries ~ can you give me the full ENr for the fridge freezer please so that I can look up the specifications.
The Model number is *****
There is another number (on the instructions - I can't see a number on the fridge): ********** /p>
OK firstly can you check the rear panel in the freezer behind the draws and advise if this area is frozen up or showing ice around this panel. Secondly how have you concluded that the freezer is operating at the correct temperature?
I have checked behind the drawers. It isn't frozen up or showing ice around the panel. I wiped it down just in case, but it's fine. The temperature reading at the top of the fridge freezer says it is -18 and the fridge -4, which is what they're set to be. In the past when the appliance has turned off (because of a power cut) the temperature gage has gone down. Or if the fridge door has been left open by mistake, the temperature gage has gone down. Also, when the alarm has gone off in the past - because of the temperature going too low - it has always been possible to turn off the alarm with the mute button. This is now not possible.
Could you check the fridge temperature for me you have given this as -4 do you mean +4C ??
Ok. I'll put a thermometer (old fashioned mercury one) in the freezer. I have to go out early tomorrow morning, but I'll check the thermometer before I go. I'll be back early afternoon to check what you say. By the way, what does pcb stand for? I'm going to bed now and switching off the computer. Thanks.
The alarm has stopped. The temperature reading hasn't changed at all since last night. I have to go out this morning but will be back this afternoon.
I'm just back. The alarm is not ringing. The temperature reads -18 for the freezer, +4 for the fridge. I still don't understand why the alarm should have gone off unless there is something wrong with the temperature reading.