How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Dales-Electronic Your Own Question

Dales-Electronic
Dales-Electronic, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1463
Experience:  I am a Home Appliance / Refrigeration Technician of 25yrs+ with my own business and for multi-brand national companies.
26760916
Type Your Appliance Question Here...
Dales-Electronic is online now

I have a Siemens WT46W560GB tumble drier. Recently the oondensation

Customer Question

I have a Siemens WT46W560GB tumble drier. Recently the oondensation container does not fill up with water - resulting in the drier becoming very ineffective.
We have found one solution is to pull the container out whilst the drier is working , and this has achieved mixed results - some times allowing drying time as per programme to complete , others not.
Rather than being down to a blocked pipe, we believe that something is missing or broken.
The container includes an arm on the left hand side ( facing the machine) that opens a valve in the bottom of the container . I am told that this is operated by a solenoid, that opens the plunger or valve that sits on the top of the hose pipe. I think something may have broken off the top of solenoid as there does not seem to be a part to move the arm? The solenoid, or whats left of it is like a springy valve.
Can you help please?
David Sims
Submitted: 1 year ago.
Category: Appliance
Expert:  Dales-Electronic replied 1 year ago.
Hello My name is Ian ~ I am not on the site constantly so please be patient whilst waiting for responses to you queries ~ Hi David would you kindly let me have the full ENr of the appliance and I'll have a look at the parts for you .
Customer: replied 1 year ago.

WT46W560GB

Expert:  Dales-Electronic replied 1 year ago.
could you also give me the two numbers that come after GB/.. there are 9 different versions of this model.
Customer: replied 1 year ago.

Cool/05

Expert:  Dales-Electronic replied 1 year ago.

Attached is a diagram of your appliance it looks like item 0513 page 5 is that that is causing your problem?

~~ http://www.siemens-home.co.uk/sparepart/finder/detail/WT46W560GB/05#/tab-spare-section-3 ~~ I'll see if I can find a picture of it

Customer: replied 1 year ago.
I was wondering that - so how do i order and fit this ?
Expert:  Dales-Electronic replied 1 year ago.
You can order it directly from the Siemens web site, fitting is just a case of taking the top of the appliance off, removing the condensate housing and changing over the solenoid/plunger assembly and then putting it all back together ~ Ian
Customer: replied 1 year ago.

How can i be sure that this is the solution as its over £50 to buy. Can I test whether is working in any way please?

Expert:  Dales-Electronic replied 1 year ago.
You cant take the top off and take the solenoid out make sure the plunger is clear and then connect it up to the cables and see if the plunger moves up and down as power is applied to the electro magnet ~ perhaps the plunger has just slipped so that it doesn't connect with the valve ?
Customer: replied 1 year ago.

LaughingOk , I will see whether I can test this . Would spraying it with WD 40 assist ?

Expert:  Dales-Electronic replied 1 year ago.
No the coil is a sealed unit as long as the plunger is free to move it should work unless it is misaligned.
Dales-Electronic, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1463
Experience: I am a Home Appliance / Refrigeration Technician of 25yrs+ with my own business and for multi-brand national companies.
Dales-Electronic and other Appliance Specialists are ready to help you
Customer: replied 1 year ago.

Have found that there is no power getting to the coil. Is this likley to be a sensor issue or problem with circuit board?

Expert:  Dales-Electronic replied 1 year ago.
Firstly remember the plunger will only operate when needed, secondly to test the sensor if you can get to it, measure the resistance at rest and then run the unit up for about five minutes and see if the resistance has changed. If so it is more likely to be the circuit board ~ Havent you got a long warranty with this Siemens ? ~~ Ian

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.