How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Dales-Electronic Your Own Question

Dales-Electronic
Dales-Electronic, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1416
Experience:  I am a Home Appliance / Refrigeration Technician of 25yrs+ with my own business and for multi-brand national companies.
26760916
Type Your Appliance Question Here...
Dales-Electronic is online now

I have a de dietrich CX4844U1 and have replaced the small oven

Customer Question

I have a de dietrich CX4844U1 and have replaced the small oven grill element and cannot remember the order to attach the wires at the back of the oven, any ideas?
Submitted: 1 year ago.
Category: Appliance
Expert:  Michael replied 1 year ago.
Hi and thank you for choosing Just Answer.
I am Tech Michael and I will be assisting you today.
Please be patient as these are technical questions that may require a bit of conversation to solve. Also remember to be detailed in your description of the problem. That will help me make a diagnosis quickly for you.
Please let me know if yours is gas or electric?
Also which wires did you remove and from where, the controller or the element etc?
Thank you
Tech Michael
Customer: replied 1 year ago.
It is electric and we have replaced the grill element in the small oven and need the sequence for attaching the wires on the back
Expert:  Michael replied 1 year ago.
Hi thank you,
I need the colors and where they were removed from.
Do they go to the control panel etc?
The element should only have two wires to it.
Customer: replied 1 year ago.

the colours are

one dark brown

two dark brown

three and four on a loop light brown

five greyish

six and seven together light brown

eight dark greyish

Expert:  Michael replied 1 year ago.
Thank you for the pics, but it appears that they are already connected in the pics.
Please explain why you can replace the wires the same way in the same locations?
Also were these pics taken before you removed the element?
Customer: replied 1 year ago.

we have attached them but they are in the wrong sequence and all the parts of the cooker are not working so we need to know the correct sequence if you can help please?

Expert:  Michael replied 1 year ago.
Hi is the new part different with regards ***** ***** connections?
Customer: replied 1 year ago.
No just need order to attach wires as we have it wrong
Expert:  Michael replied 1 year ago.
Hi if you followed the order you took the pics of, it should be correct. Is it possible the problem isnt the element but maybe something else? Like the control board or themostat?
Why did you replace the element?
I know this is frustrating and we will get to the bottom of this but please be patient as this is a technical issue.
Please let me know if you replaced the wires according to the picture you took?
That will help me a great deal.
Please answer all of my questions as clearly as you can so I can help you.
I only know what you tell me;-)
Customer: replied 1 year ago.
The picture was only taken to show you as we took it after re connecting the wires. The cooker is not working so we have connected them in the wrong sequence. The element has been changed no problem it's just connecting the power
Expert:  Michael replied 1 year ago.
Thank you for that, next time though... a good idea, take the pics first before disconnecting anything LOL!
Are those the pics of the wires you attached to the elements backside as I suspect? I don't want to cause a short so I need to be sure;-)
Customer: replied 1 year ago.
Do you have a phone number we can speak to you on or is that not part of the deal?
Customer: replied 1 year ago.
The wires are at the back of the oven not to do with connecting the grill element. The element is attached and we are now trying to sort out the power to the element/cooker
Expert:  Michael replied 1 year ago.
Ok thank you,
typically you would really need a meter to be sure of this but on most of the ones I worked on you have the wires hooked up incorrectly.
the two connectors in the center should be on the outs connectors, and the two middle ones should go to outside.
Try that, I cant be sure but the two middle connectors one of them is ground.
Please try that and let me know if that works.
Make sure power is OFF at the mains, before doing any wiring changes!
Customer: replied 1 year ago.

I dont understand. lets call each spade attached to the element by a number from 1 to 8 reading the numbers from left to right as you look at them from the rear view of the cooker. as u can see one to the brown wires is a loop that affixes with spade connectors on to two of the element connectors. They are on positions 2 and 4 in your photo. I have a double dark grey wire(s) in the spade connector at position 1. a single light grey wire at position 5. A double brown wire at position 7 and a mauve single wire at position 8. can you adopt my numbering system and tell me which wire as described goes to which number fixed connection on the element. hope this makes sense.

Expert:  Michael replied 1 year ago.
Hi I will release this question so that others may help, as I don't have the info on that specific model
Customer: replied 1 year ago.

any luck with our question?

Expert:  Dales-Electronic replied 1 year ago.
Hello My name is Ian ~ I am not on the site constantly so please be patient whilst waiting for responses to you queries ~ leave it with me for a few hours as I'm out on the road, the problem is that DeDeitrich have gone bust and technical information is a bit thin on the ground.
Customer: replied 1 year ago.
Not able to rate yet as still waiting a response
Expert:  Dales-Electronic replied 1 year ago.
I have managed to track down the old service manager for this company and he is going to send me over the wiring diagram for this model and we can go through it putting the wires back on later ~ Ian
Customer: replied 1 year ago.

any further information for me please

thankyou

Expert:  Dales-Electronic replied 1 year ago.
Just sent him another email to try and chase him up with the wiring diagram.

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.
 
 
 

Related Appliance Questions