How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Dales-Electronic Your Own Question

Dales-Electronic
Dales-Electronic, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1416
Experience:  I am a Home Appliance / Refrigeration Technician of 25yrs+ with my own business and for multi-brand national companies.
26760916
Type Your Appliance Question Here...
Dales-Electronic is online now

I have a Zanussi fridge freezer with a Superchill compartment

Customer Question

I have a Zanussi fridge freezer with a Superchill compartment in the centre. This has a dropdown door of which one hinge has broken. I have received a pair of replacement hinges which I cannot replace as I do not know how to remove the front panel.
Submitted: 1 year ago.
Category: Appliance
Expert:  Daniel T. replied 1 year ago.

Hi

Can you post the model number please.

Regards

Customer: replied 1 year ago.

I think this is the number you want. ZFC 102/3T

Peter

Expert:  Dales-Electronic replied 1 year ago.
Hello My name is Ian ~ I am not on the site constantly so please be patient whilst waiting for responses to you queries ~ is the part number of the item supplied *********** ?? If not could you give me the supplied item number.
Customer: replied 1 year ago.

I think so. I'm not sure but the hinges exactly match those on the fridge now. The only difference is that the retaining plug is on the opposite side.

I think I will be able to fix the hinges but I need to know how to get at them.

Peter

Expert:  Dales-Electronic replied 1 year ago.

Can you let me see a photo of what you have and where you are having difficulties Peter and then I can understand where your problem is. Its just a case of changing things over so I am abit confused as to where you problem is ~ Ian

Customer: replied 1 year ago.

I can take the dropdown door off and would be able to replace both hinges but to do so I need to remove the whole front panel. This is kept in by two lugs on each end and the bottom. I am a bit loathe to lever it off without knowing if there is a trick to this or if it requires a special tool.

Peter

Expert:  Dales-Electronic replied 1 year ago.
Hi Peter ~ Could you let me have the product code or pnc so that I can get the actual service manual for your appliance I can then see what the technical instructions say regarding the replacement of hinges ~ Ian
Expert:  Dales-Electronic replied 1 year ago.
Here is the illustration for the door -- click the link and let me know which part we are talking about --
Customer: replied 1 year ago.

Ian

Thanks for the diagrams.They are very helpful and show exactly which parts we are discussing. We are talking about the SuperChill dropdown door parts 328 and 311. I can take the door off by unscrewing the hinges but I can't replace the broken hinge as I don't know how to separate 328 from 311 to be able to remove the broken hinge and replace it. The front panel 328 is kept in place by small lugs which fit into the inner door 311. There is probably a knack to doing this without damaging the front panel which I need to know about.

Peter

Expert:  Dales-Electronic replied 1 year ago.

.

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.