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Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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Dimplex Cavendish CSH20 opti-myst fire Two points that I

Resolved Question:

Dimplex Cavendish CSH20 opti-myst fire
Two points that I require your help on:
1) Opti-myst will not function on its own even when it is on the correct setting. There is also heat being blown.
2) On of my lights will not function. The three other lights are working OK. Looks as though there is not a connection being made on the light. Have changed lamps but this makes no difference.
Thanks for any help in this matter.
Joe
***@******.***
Submitted: 2 years ago.
Category: Appliance
Expert:  Michael replied 2 years ago.
Hi Joe, how old is your Opti-myst?
Also are you saying that when its hooked up the unit constantly blows air even cold air around all the time and the unit isn't responding to the controls?
Please let me know if any of the controls are operating as they should and which ones are working if any.
Thanks for your patience Joe;-)
Customer: replied 2 years ago.

All the controls are working but when you only require the flame effect and opti-myst on I get the one bleep for this function but I also get the heat coming through with the fan.

Fire is around 5 years old

Expert:  Michael replied 2 years ago.
Hi Joe,
Thanks for that information.
This is a failing main control board.
Its easy to replace with just a few basic hand tools, I will help you with this.
The best place to try for that part is this website:
http://www.dimplex.co.uk/customer_support/spare_parts.htm
There will be a phone # ***** that page please call them for the main board.
I will stick with you.
If you need me further you can reach me after rating at no additional cost .
please be sure to rate my answer kindly at this time before closing this page.
It won't cost you anything additional to rate and I will be with you at no additional cost but you can always get in touch with me if you need further help;-)
Thank you and have a great day Joe.
Tech Michael
Michael and other Appliance Specialists are ready to help you
Customer: replied 2 years ago.

Michael

What about the first question regarding the light that's not functioning.

Thanks

Joe

Expert:  Michael replied 2 years ago.
Hi Joe, that is more than likely due to the main board as well.
Once you replace that board, let me know how it goes and if it also fixes the light;-)
Please rate my service and I will stick with you until this is working perfectly;-)
Thanks Joe.
Tech Mike