How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask George-Allsorts Your Own Question
George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
19471162
Type Your Appliance Question Here...
George-Allsorts is online now

WMD 740 Washing MachineThe display shows "Door Open". I have

Resolved Question:

WMD 740 Washing Machine
The display shows "Door Open". I have replaced the interlock switch as the micro-switch did not appear to be making contact. The fault has remained.
regards
Eddie
Submitted: 2 years ago.
Category: Appliance
Expert:  George-Allsorts replied 2 years ago.
Hello Eddie, my name is George..

What caused you to change the interlock in the first place?

Kindly be patient whilst awaiting any responses from me as I'm not constantly available.
Customer: replied 2 years ago.

The door was definitely closed. T switch did not click when auctioning the slide lock.

Expert:  George-Allsorts replied 2 years ago.
Did you try this by just closing the door, or did you also try this manually with a protected screwdriver?
Customer: replied 2 years ago.

I took the switch out.

Expert:  George-Allsorts replied 2 years ago.
Have you checked the Control Module for damage?

The Control Module for this appliance is at the rear, just inside the access panel, on the left...

What you are looking for is any burnt tracks or blown triacs that control the door switch...

Let me know what you find.. There a repair company available to repair these boards when they go defective, if that is the case.
Customer: replied 2 years ago.

You are right. It looks like a capacitor has blown. I live near Bridgend, South Wales. Do you have a contact nearby?

Expert:  George-Allsorts replied 2 years ago.
Can you let me know your postcode
Customer: replied 2 years ago.

CF35 6NX

Expert:  George-Allsorts replied 2 years ago.
To repair the board you can send the board to the following people.. Their telephone number is ***** for you to contact them first.. Ask for Tony or Andy and tell them I have referred you:

EMW Electronics
The Barn
Millfield
Forest Road
Oxton
NG25 0TD
Phone: #0115-9652-118
--------------------------------------

If you feel that you need an appliance repairer to take-out/refit the board then the ones below are close to you.

Appliance Care
Bridgend
Phone: #01656 647000
------------------------
SW Appliance Service Ltd
Pontyclun
Phone: #01443 237775
------------------------

Please give the best rating for the assistance given to you today that you see fit to do so
George-Allsorts and other Appliance Specialists are ready to help you
Customer: replied 2 years ago.
Hi George,
The module has been repaired and with the new switch, it is still showing "door open". The door interlock is preventing the door being opened. When the pause button is pressed, the are 3 clicks at the interlock and no progress with the program.
Eddie
Expert:  George-Allsorts replied 2 years ago.
Hi Eddie... Is there water in the drum when this is happening?
Customer: replied 2 years ago.
When I first put power on it filled with water and then the fault with the door re-appeared.
Expert:  George-Allsorts replied 2 years ago.
Then if you have changed the faulty door switch, and the damaged board has been repaired.. their may be an issue with the pressure switch...

The pressure switch will prevent the door opening if there is water in the drum... A fault in the pressure switch can also record to the layman as a faulty door switch
Customer: replied 2 years ago.
The display shows "door open" even though you can't open it. The fault causes the program to pause and when the pause button is pressed, it seems to want to release the door?
Expert:  George-Allsorts replied 2 years ago.
Try drain the water from the drum into a bowl by lowering the drain hose into it... Let me know if the door then opens
Customer: replied 2 years ago.
The display shows door open but the interlock still prevents the door catch being released.
Expert:  George-Allsorts replied 2 years ago.
Then by all accounts I would say that you have a faulty door lock
Customer: replied 2 years ago.
It is brand new!
Expert:  George-Allsorts replied 2 years ago.
There are only two circumstances where the door would stay locked whilst stating that it is open in the display and they are:

1. Faulty door lock (Even new ones get supplied faulty)
2. Faulty PCB module (Contact Tony at EMW and describe the fault)