Hello My name is Ian ~ I am not on the site constantly so please be patient whilst waiting for responses to you queries ~ let me start by explaining how it works and then how you rectify the problem. The fabric conditioner is delivered into the wash tub by syphon action, ie water is fed into the fabric conditioner section of the soap dispenser and as the fabric conditioner is lighter that water it floats, once it reaches a certain level syphon action takes over and the syphon action empties the section. Three different things cause this to happen, any one of these will cause the FC to be left in its slot.
a. FC syphon tube or its top is blocked or partially blocked. Remedy, take out soap draw, clean all parts including syphon tube cap and tube itself.
b. Water distribution section (top part of soap box) is blocked. Remedy, clean using a washing up brush and ensure that holes are clear of debris.
c. Water inlet valve is faulty or not receiving power to release water into the soap dispenser. Check and see if you can see water going in during fabric conditioner part of cycle. If not check there is power going to valve if not find out why, if it is receiving power, change valve.
That will solve 95% of all FC distribution faults ~ Ian
Thanks - already regularly clean syphon tube and dispenser drawer
Water goes into the soap dispenser drawer during the cycle and remains in the drawer mixed with the fabric conditioner so any other ideas please?
Yes clean both tube and cap with small bottle brush and run clean water through the tube to double ensure no debris remains.
Have done the 'dribble' test - the water empties when the conditioner section is totally full of water.
Have also in the past tried a 'thinner' (i.e. more watery conditioner and diluted the conditioner I normally use) liquid without success.
I'll have a go - also hubby might be able to tackle this - what do you suggest?
Hi - haven't tried the removal of about 2cms from the FC tube yet - waiting for neighbour to be home - he's a water engineer - and hubby thinks he'll have the correct tool to take the bit off the tube. Hubby had a go this morning but hasn't got the right tool, so will let you know when done and if it works
Hi Ian - neighbour came in last night and took off 2 cms of the tube. Hubby raised the front of the machine as high as it would go. Tried the machine this morning and same problem. However experimenting I've discovered if I dilute the fabric conditioner and fill the fabric conditioner drawer almost to the top of the tube the syphoning action works OK so I think between us we've cracked it thanks very much