How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask George-Allsorts Your Own Question
George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
19471162
Type Your Appliance Question Here...
George-Allsorts is online now

Beko wm95135 washer problem . will not fill properly . program

Customer Question

beko wm95135 washer problem . will not fill properly . program seems to be stuck. how do I access fault codes, or reset machine
Submitted: 2 years ago.
Category: Appliance
Expert:  George-Allsorts replied 2 years ago.
Hello, my name is George..

Press the two left hand keys underneath the display simultaneously for 3-5 secs to read the fault code. Is the error code displayed.. if so, what is it?

Kindly be patient whilst awaiting any responses from me as I'm not constantly available.
Customer: replied 2 years ago.

there is a small 2 at the bottom of the display

Expert:  George-Allsorts replied 2 years ago.
Ok, was there an E displayed in the screen before hand?
Customer: replied 2 years ago.

hello George

You still there??

Customer: replied 2 years ago.

There is a lower case e to the right of the program time display

Customer: replied 2 years ago.

for info

I have run check mode previously. first prewash fills then empties then main wash fills a bit then empties, then rinse wills and empties, nothing else on pressing start/pause button

Expert:  George-Allsorts replied 2 years ago.
Ok, thanks for that...

The system is indicating that you have an open circuit on the heater circuit... This could just be a broken element.. Use a multimeter to check if the heater itself is O/C
Customer: replied 2 years ago.

I do not think it is showing an error code so how can it point to heater problem

Expert:  George-Allsorts replied 2 years ago.

The e means error.. The 2 means heater section.

Try doing this to confirm this.

Close the machine door if opened.
Switch the ON/OFF on the appliance to the OFF position.
Move program selection switch to Cotton, then turn on On/Off whilst pressing and holding START/PAUSE button.
Door will lock and an Error Code will be displayed in the screen.

Once you have done this, power OFF at the ON/OFF switch

Customer: replied 2 years ago.

have done

just goes to full display check

Expert:  George-Allsorts replied 2 years ago.
Are you able to use a multimeter?

Have you checked the heater yet?

Once you have checked the heater and its NTC and found positive results, then try running a program again... However, if you get negative results on the heater or NTC tests you'll need to replace the respective part before continuing.

What results are you getting from the tests?
George-Allsorts and other Appliance Specialists are ready to help you
Expert:  George-Allsorts replied 2 years ago.
Contact info as requested