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George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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Beko wm95135 washer problem . will not fill properly . program

Customer Question

beko wm95135 washer problem . will not fill properly . program seems to be stuck. how do I access fault codes, or reset machine
Submitted: 1 year ago.
Category: Appliance
Expert:  George-Allsorts replied 1 year ago.
Hello, my name is George..

Press the two left hand keys underneath the display simultaneously for 3-5 secs to read the fault code. Is the error code displayed.. if so, what is it?

Kindly be patient whilst awaiting any responses from me as I'm not constantly available.
Customer: replied 1 year ago.

there is a small 2 at the bottom of the display

Expert:  George-Allsorts replied 1 year ago.
Ok, was there an E displayed in the screen before hand?
Customer: replied 1 year ago.

hello George

You still there??

Customer: replied 1 year ago.

There is a lower case e to the right of the program time display

Customer: replied 1 year ago.

for info

I have run check mode previously. first prewash fills then empties then main wash fills a bit then empties, then rinse wills and empties, nothing else on pressing start/pause button

Expert:  George-Allsorts replied 1 year ago.
Ok, thanks for that...

The system is indicating that you have an open circuit on the heater circuit... This could just be a broken element.. Use a multimeter to check if the heater itself is O/C
Customer: replied 1 year ago.

I do not think it is showing an error code so how can it point to heater problem

Expert:  George-Allsorts replied 1 year ago.

The e means error.. The 2 means heater section.

Try doing this to confirm this.

Close the machine door if opened.
Switch the ON/OFF on the appliance to the OFF position.
Move program selection switch to Cotton, then turn on On/Off whilst pressing and holding START/PAUSE button.
Door will lock and an Error Code will be displayed in the screen.

Once you have done this, power OFF at the ON/OFF switch

Customer: replied 1 year ago.

have done

just goes to full display check

Expert:  George-Allsorts replied 1 year ago.
Are you able to use a multimeter?

Have you checked the heater yet?

Once you have checked the heater and its NTC and found positive results, then try running a program again... However, if you get negative results on the heater or NTC tests you'll need to replace the respective part before continuing.

What results are you getting from the tests?
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience: A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
George-Allsorts and other Appliance Specialists are ready to help you
Expert:  George-Allsorts replied 1 year ago.
Contact info as requested

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