How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Rob Your Own Question
Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
14831508
Type Your Appliance Question Here...
Rob is online now

I have a Hotpoint ice diamond frost free fridge freezer

Customer Question

Hi I have a Hotpoint ice diamond frost free fridge freezer model FF63. The fridge seems to be working ok but the freezer is not freezing up consequently all the items have defrosted
Submitted: 2 years ago.
Category: Appliance
Expert:  canuck the pro replied 2 years ago.
Hi, my name is ***** ***** I have been in the home improvement and repair field for 20 years. I will be very glad to help you today. Is there any frost buildup inside the freezer? Around the vent? Do you have any frost inside the fridge?
Customer: replied 2 years ago.

No frost in fridge,is the freezer vent external at the back of the freezer or is it internal?

Expert:  canuck the pro replied 2 years ago.
It is internal.
Customer: replied 2 years ago.

No frost build up in freezer

Expert:  canuck the pro replied 2 years ago.
What setting is the freezer on?
Customer: replied 2 years ago.

The only setting I know of is the one in the fridge which I believe automatically adjusts the freezer compartment. Its on No 3

Expert:  canuck the pro replied 2 years ago.
Do you hear the fan blowing in the vent of the freezer? Are you able to inspect the evaporator behind the vent of the freezer for excessive frost buildup?