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George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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The top of my fridge does not seem to be working; the fridge

Customer Question

The top of my fridge does not seem to be working; the fridge started to make a noise sounded a little bit like a fan or motor running, the noise got worse then the noise stopped but the top is still not cold, however the bottom of the fridge is nice and cold and seems fine (where the drawers are)
Submitted: 2 years ago.
Category: Appliance
Expert:  George-Allsorts replied 2 years ago.
Hello, my name is George..

Have a look at the back panel of the fridge.. can you any visable evidence of frost or ice?

Kindly be patient whilst awaiting any responses from me as I'm not constantly available.
Customer: replied 2 years ago.

Sorry just to confirm, Do you mean the back panel interior or external back panel?

Expert:  George-Allsorts replied 2 years ago.
Sorry for taking so long to return to you Mary, but I have been on callout today...

The panel is at the back of the fridge on the inside. Behind there is a fan do distribute the cool air... If the condenser becoms clogged with ice then the fan will catch on that ice and cause a noise... eventually it will stop rotating and will prevent the fridge from cooling...

Suggestions: Switch off for 24hrs with the doors open and some towels on the floor... If the problem returns within a week then get back in touch with me and we can investigate what parts you may need to change.

Please rate the assistance I have given to you
Customer: replied 2 years ago.

Hi George

I have been at work; there is ice behind the drawers on the back panel. I will turn off the fridge but as the appliance is a fridge freezer I cannot switch it off at the moment as I have food in the freezer and I have no other facility to store it in. However I will turn it off asap. If I need to get back to you will I have to pay another amount of money as I will only need to get back to you about the same appliance?

Expert:  George-Allsorts replied 2 years ago.
Once you have rated my assistance Mary, use the same link that you have been using to come back to me, and I will be here to assist you further if I can.

kind regards
George
George-Allsorts and other Appliance Specialists are ready to help you
Customer: replied 2 years ago.
Hi George, I turned the fridge/freezer off for a few days, I turned it back on and it has been working absolutely fine ever since. Today when I opened the fridge it seemed that the top of the fridge once again did not seem cold enough, but the temperature was showing a constant 3 degrees. Tonight when I arrived home from work it seems as though it's back to not working at the top but cold at the bottom. There is a small amount of ice forming behind the the first bottom drawer and the temperature is blinking I and off 3 degrees.
Expert:  George-Allsorts replied 2 years ago.
Welcome back Mary..

Can you tell me if the Motor / Compressor of the fridge freezer is running constantly?

Can you tell me if you have heard the same noise from the fan; and if not, whether you can actually hear the fan running?
Customer: replied 2 years ago.
Hi, I can't actually hear any noise comingfromthe fridge.
Expert:  George-Allsorts replied 2 years ago.
If this is ice surrounding the fan again, then there is aproblem with the defrost system.. either a failed fuse, defective heater, faulty sensor.. The parts are available for your appliance and usually can be supplied in a kit... alternatively, getting an engineer to supply the parts ashe/she does the job for you may be less expensive, as the parts can be sellectively purchased.

depending where you live, I may be able to supply you with details of an engineer.. If you want me to do this let me know your postcode.
Customer: replied 2 years ago.
My postcode is Tn15 6as
Expert:  George-Allsorts replied 2 years ago.
HARRIS REFRIGERATION 01732 442431