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George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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Appliance

I have hoover dyc 88138 tumble dryer that cuts out with error

code E15
Submitted: 2 years ago.
Category: Appliance
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replied 2 years ago.

Hello Andrew, my name is George..

Can you let me know the product number from the data label inside the door opening or on the rear of the appliance please

Kindly be patient whilst awaiting any responses from me as I'm not constantly available.

Customer reply replied 2 years ago.

Mod DCY88138-80 N311003901224000 G0000 TYPETCE01

230V RPM52 50HZ 2300W 13A

This cut out happens when the side of switch with bone dry and store dry is selected and runs for approx 5 to 10 minutes then cuts out with e15 on screen hope this helps

George-Allsorts, Senior Appliance Technicial Manager replied 2 years ago.

Ok Andrew, thans for that information..

Your model is a DYC 8813B-80.

On this model, being a condenser dryer, the E15 is instructing you that the relay for the heater on the PCB is stuck.

There are two things you can do with this problem; you can either:

1. Replace the PCB
2. Replace the dryer relay on the PCB

Please rate the assistance given by me so far & feel free to ask for further advice on your problem and I'll help if I can.