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George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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My freezer is not cold enough -ice cream has sofened in the

Customer Question

my freezer is not cold enough -ice cream has sofened in the last few days/week, but not melted. It is a hoover fridge-freezer HNC 6200 WE
Submitted: 2 years ago.
Category: Appliance
Expert:  George-Allsorts replied 2 years ago.
Hello, my name is George..
Can you take out the draws in the freezer and tell me if you have any ice around the interior back panel...
Also, is the fan in the freezer working?
Kindly be patient whilst awaiting any responses from me as I'm not constantly available.