How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Daniel T. Your Own Question

Daniel T.
Daniel T., Home Appliance Technician
Category: Appliance
Satisfied Customers: 15335
Experience:  20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
15468697
Type Your Appliance Question Here...
Daniel T. is online now

Why cannot I get one of the electric ignition electrodes to

Resolved Question:

Why cannot I get one of the electric ignition electrodes to stop sparking? I have not used this particular burner
Submitted: 1 year ago.
Category: Appliance
Expert:  Daniel T. replied 1 year ago.
Hi Can you post the model number please.Also is it just the one burner that's not sparking? Regards
Customer: replied 1 year ago.

ZGG62414SA

It is just one burner that IS sparking

Expert:  Daniel T. replied 1 year ago.
Hi Ok not sure what you have done to try and fix this but I will start at the beginning. Remove the burner caps to the fault burner and there you will see the spark lead. Wipe this and make sure its totally dry and also give the burner a clean as well.Refit the burner and make sure its sitting close to the spark lead as it has to be close for it to spark against the burner. Then retry it and see how it goes from there. But of this doesn't cure it then its either a faulty spark lead or the switch or the burner.To check this you need to remove the hob top completey and there you will see the spark leads going to the spark box. Check the lead is fully attached in there. If so then swap it over for another one that's working and refit the hob and see if this works on the one that was faulty. If so then its the lead at fault. But if the lead isn't the issue the switch on the control unit which you turn will be the fault and will need to be replaced. So try the above and see what you find as it will be something to do with the above. Regards
Customer: replied 1 year ago.

Thanks for your suggestions. It is a new unit and everything is clean and dry

On closer inspection I have observed that all four electrodes are sparking continuously, but only the one is obvious to the casual glance.

It is too late tonight for me to try anything else.

The hob is new and is part of a built-in unit. i do not know how to remove the hob top.

Expert:  Daniel T. replied 1 year ago.
Hi Ok if all 4 are sparking then the switch is fine and the fault is the position of the burner or the lead next to the burner so have a mess with it trying to move it closer to the burner. If that wont work then the lead is the issue. As its new then it should be under warren with Zanussi so give them a bell and get them to replace it. But if you want to fix it yourself then you need to remove the hob top to access it.Remove all the burners and control knobs.Then around each burners are a few small screws, Remove all them and then you can lift the top off and then you can access the spark leads from there. Regards
Expert:  Daniel T. replied 1 year ago.
Hi Ok if all 4 are sparking then the switch is fine and the fault is the position of the burner or the lead next to the burner so have a mess with it trying to move it closer to the burner. If that wont work then the lead is the issue. As its new then it should be under warren with Zanussi so give them a bell and get them to replace it. But if you want to fix it yourself then you need to remove the hob top to access it.Remove all the burners and control knobs.Then around each burners are a few small screws, Remove all them and then you can lift the top off and then you can access the spark leads from there. Regards
Daniel T., Home Appliance Technician
Category: Appliance
Satisfied Customers: 15335
Experience: 20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
Daniel T. and other Appliance Specialists are ready to help you

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.
 
 
 

Related Appliance Questions