Hello John, my name is George..I have spoken to Panasonic on your behalf regarding the issue that you have, just to confirm my own opinion on this matter, and they have stated the following:1. It is not the responsibility of retailer (***** *****) to act on your behalf with regard to repairs... 2. If the appliance is dropped off at the most local collection point for repair to you, there will be a charge for collection of the appliance for repair.I broached the subject with Panasonic of whether the cause was design fault, parts failure, or faulty workmanship. Panasonic stated that it could be any of those stated.I asked them for a reference for my conversation with them. The reference given is Ref: #1293353 and should you wish to talk to them you should ring them on Tel: #0***-***-**** option 1, then after acceptance or refusal for their survey, choose option 3.I might add that it is still under warranty, and you are as far as I know, still within your rights to take it back to ***** ***** to request a refund/replacement under the 'Sale of Goods Act' as if the appliance keeps breaking in this manner then the product part is 'Not Fit for Purpose'Please remember to rate the assistance given by me & please feel free to ask if you require further assistance; I'll assist wherever possible.Kindly be patient whilst awaiting any responses from me as I'm not constantly available.