Hi Daniel T sorted me out brilliantly in December 2014 with my oven and I am hoping he can do the same for me this time. Everything he suggested worked our perfectly. It is the same oven! The make and model is: Creda Oven Model No. 49502 Serial No. 984C 020589 I have managed to smash the oven inner glass door this morning because yet again it did not shut properly and so I got cross! Its been a problem for a while. I need a new inner glass oven door and new hinges. Please could you supply me with the genuine Creda/ Hotpoint replacement part number so I can fix a new one into the oven. many thanks best wishes Ruth XXXXX XXXXXX
Thank you very much.
It is as I suspected - parts may be totally obsolete.
If I can`t get these parts (which seems likely) is it OK and safe to use the oven without the inner glass door? i.e. will the outer door take the heat?
can you also sort me out with your wretched website .
I keep getting ` your e - mail address is already stored etc. I am trying to input my e - mail address which has not changed as in My Account/profile it keeps saying - e - mail address missing. I do not get any notification as to when you have replied to me. I have changed my password ***** than once. I am sick of the problem. It also will not open the e- mail address to send you a customer care message nor does it display any customer support phone number to call in the UK - totally useless.
Can you get this sorted out
Hi Daniel T
Thank you very much for your advice.
It was very helpful and as I no whave separate confirmation all the parts are obsolete, I have decided to buy a new cooker!!!!!!!!!!!!!