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George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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We have a Zanussi gas cooker - model no ZCG662GNC - with a

Resolved Question:

We have a Zanussi gas cooker - model no ZCG662GNC - with a temperature issue with the bottom oven. It is consistently too hot. We have bought an oven thermometer and checked the temperatures at all settings from 1-9 and on all 3 shelf levels. At the lowest shelf level the oven temperature is consistently 30-40 degrees Celsius higher than it should be. Is this a thermostat problem or possibly something more complicated?
Submitted: 1 year ago.
Category: Appliance
Expert:  George-Allsorts replied 1 year ago.
Hello, my name is George..

Can you give me the PNC or Product number of the appliance please

Kindly be patient whilst awaiting any responses from me as I'm not constantly available.
Customer: replied 1 year ago.

Hi George - PNC###-##-####02

Expert:  George-Allsorts replied 1 year ago.
Looking at the diagrams and the way your appliance operates, I would say Yes, it will be the thermostat..

Would you like a link to the correct thermostat to purchase?
Customer: replied 1 year ago.

Yes please (we are in the UK). Would it be fairly simple to fit?

There seems to be something called an 'overheat protection thermostat' - is this the item?

Expert:  George-Allsorts replied 1 year ago.

No Peter, that is not what you need...

What you need is this part 3970526012

Please rate the assistance given by me today & feel free to then return for further advice on this matter
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Customer: replied 1 year ago.

Thanks George - this is the thermostat for the bottom oven, yes?

Are there any online videos or guidance on fitting?

Expert:  George-Allsorts replied 1 year ago.
It is listed as the thermostat for the Main oven
Customer: replied 1 year ago.

Great. Any online videos or guidance on fitting?

Expert:  George-Allsorts replied 1 year ago.
Sorry Peter, the only guidence I'm allowed give you on this one is that the part should be changed by a Gas Safe Engineer only.. The reason is that you must break into the gas supply rail to fit the part.
George-Allsorts and other Appliance Specialists are ready to help you
Customer: replied 1 year ago.

OK - many thanks George

Expert:  George-Allsorts replied 1 year ago.
You're very welcome Peter

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