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Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 6991
Experience:  20 yrs. experience with a major worldwide manufacturer.
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The tap sign is on, and the drain pump seems to be running

Customer Question

The tap sign is on, and the drain pump seems to be running continuously. On a integrated NEFF dishwasher.
Pump pumping water away but does not seem to go back to wash cycle.
Can you help
Ian
Submitted: 1 year ago.
Category: Appliance
Expert:  Rob replied 1 year ago.
Welcome, my name is ***** ***** I will be helping you with your problem today. If anything isn't clear, please just ask me.
So, does the pump run, even if you open the door?
Are you able to pull the machine out from under the counter?
Thanks
Rob
Customer: replied 1 year ago.
Machine is out from under the counter and the pump still run with the door op
Expert:  Rob replied 1 year ago.
Hi
It sounds like the machine has water in the base, where the pumps are.
This sets the flood guard and the discharge pump will run continuously in an effort to protect the electrics in the base.
Turn off the electric.
Pull machine forward.
Put towels down behind the machine.
Tilt machine back at 45 degrees.
Water will come out the back.
The machine should now be reset.
If this re occurs you have a leak and will need to find it and rectify it .
Can I ask you to take a moment and rate my responses so far? Please use the smiley faces / stars, which you should now see. Please remember you are rating me personally, not the website or the problems you have had with this machine.
This will not close your question and you can still come back to me if you need more help
Thanks
Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 6991
Experience: 20 yrs. experience with a major worldwide manufacturer.
Rob and 3 other Appliance Specialists are ready to help you
Customer: replied 1 year ago.
This has not overcome the fault, the pump is still running on even after tripping the water out?
Expert:  Rob replied 1 year ago.
Hi
Did water come out the back?
Customer: replied 1 year ago.
Yes water did come out the back of the machine
Expert:  Rob replied 1 year ago.
Hi
OK, well it shouldnt be there, and thats what has caused the pump to run
You need to tip it again, maybe further over as there must be water still in there
Rob
Customer: replied 1 year ago.
Laid it completely on its side, a drop more water came out. Machine know workin
Expert:  Rob replied 1 year ago.
Hi
Well done
All the best
Rob

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