How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask George-Allsorts Your Own Question

George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
19471162
Type Your Appliance Question Here...
George-Allsorts is online now

I have a gw712 excellence washing machine with error code

Customer Question

hi I have a gw712 excellence washing machine with error code 66. apparently this means it needs a new motor control module , can you advise me where I can purchase one as the official fischerpaykel site does not seem to list one
Submitted: 1 year ago.
Category: Appliance
Expert:  George-Allsorts replied 1 year ago.
Hello, my name is George..

The part for the GW712 is 421234NAP and is available here

Please rate the assistance given & kindly be patient whilst awaiting any responses from me as I'm not constantly available.
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience: A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
George-Allsorts and other Appliance Specialists are ready to help you
Customer: replied 1 year ago.

Hi George sorry for the delay replying, I have been away. I known the code 66 refers to the control module but does it not receive information from a sensor attached to the drum which measures how much water /weight is in it ?. I am a Peugeot technician and when a fault code on a car is recorded it usually relates to a sensor sending the wrong information to the ecu , can you clarify this or maybe it would be better to call you direct !

Expert:  George-Allsorts replied 1 year ago.
Hi Dave,

It is best to contact me direct regarding this if you need assistance with this.

I have sent you an 'Additional Service' request.
Customer: replied 1 year ago.

Hi George yes I think I need to speak to you , can you resend the additional services info as I can't find it . Are you uk based ?

Expert:  George-Allsorts replied 1 year ago.
I am based in the UK Dave

'Additional Services' has been sent to your inbox
Customer: replied 1 year ago.

Hi George I would like to accept your additional services offer of a phone call but I can't find the Orange button I am supposed to click on to accept it , can you please resend it cheers dave.

Customer: replied 1 year ago.

I think it may have worked now please check your account dave

Customer: replied 1 year ago.

Hi George just had reply from the ebay link you sent me after inquiring about postage to the UK and there reply was 'we don't ship internationally' so that was a waste of time I will request a refund for your services .

Expert:  George-Allsorts replied 1 year ago.
Good morning Dave..

You can also request purchase of the part from Customer Care at FisherPaykel..

I have spoken to both FisherPaykel in the UK and to FisherPaykel in New Zealand with regard to your problem in anticipation of you accepting the 'Additional Services' and have obtained the Service Information that would allow you to do the electronic tests on the board that you wanted from me..

However, as you have not accepted the 'Additional Services' request, I can ask for a refund for you. Please let me know how you wish to proceed.

regards

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.