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George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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I have an LG GR359SQ fridge freezer, and lately ice has formed

Customer Question

I have an LG GR359SQ fridge freezer, and lately ice has formed on the floor of the freezing compartment - impossible to remove bottom drawer until it thaws. Any solution?
Submitted: 1 year ago.
Category: Appliance
Expert:  George-Allsorts replied 1 year ago.
Hello, my name is George..

You will need to turn off the appliance for 24hrs with the door open... This will allow the freezer evaporator to fully defrost..
Put towels on the floor in order to soak any water coming from the melting ice.

Once the freezer is defrosted, if you come back to me we can investigate the cause of this.

Kindly be patient whilst awaiting any responses from me as I'm not constantly available.
Customer: replied 1 year ago.

Freezer now turned off - not at home for a while, so it will be off for more than 24 hours. Will come back to you then.

Expert:  George-Allsorts replied 1 year ago.
Ok Mike, I will await your return

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