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George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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My son has just moved house he has plumed in his washer

Customer Question

hi,my son has just moved house he has plumed in his washer and it isnt working the ready,wash,and end spin lights all came they wont go off and he cannot start it,the washer is a beko wm5100w can you help please?
Submitted: 1 year ago.
Category: Appliance
Expert:  George-Allsorts replied 1 year ago.
Hello, my name is George..

Can you tell me if the lights are on solid or are they flashing?

Also, can you give me the code of the washer from the label inside the door.

Kindly be patient whilst awaiting any responses from me as I'm not constantly available.
Customer: replied 1 year ago.

hi all the lights are solid,hope these are the numbers on the door hope i have given you the right ones product code(###) ###-####serial nu 11-201566-11 thankyou

Expert:  George-Allsorts replied 1 year ago.

Hi Debbie,

Firstly, ensure that the water is switched on at the tap supplying the appliance.

Second, ensure that the spiggot to which the drain hose is attached is open and has not got a stopper in it.

Third, ensure that there are no objects stopping the impeller of the pump rotating.

regards

George

Expert:  George-Allsorts replied 1 year ago.
Hello Debbie...

How did you get on with the repair of your sons washer?

regards
George

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